Key Accounts and Energy Service Program Support Coordinator

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices. NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability. As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity - a national priority. Today's technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce.

OVERVIEW

The Key Account and Energy Services Program Support Coordinator/Specialist at Northern Virginia Electric Cooperative (NOVEC) plays a pivotal role in enhancing the experience for all customers, including our most strategic key accounts. This multifaceted position involves supporting the development, implementation, and management of various customer programs, such as energy efficiency and renewable energy options. The coordinator will also provide advanced administrative and project-based support to the Key Account Management (KAM) team, focusing on high-level tasks that drive strategic account success rather than traditional administrative support.

DUTIES AND RESPONSIBILITIES

Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

Customer Program Design and Implementation Support:

Supports and contributes to the development and management of customer programs, such as load management, solar power and net metering, electric vehicles, and renewable energy, etc. Assisting with daily intake and referral processes for customer programs, ensuring compliance with regulations and program rules. Coordinating with internal teams and external partners for program planning and execution. Analyzing and reporting on program data and customer feedback to track progress and identify areas for improvement.

Key Account Management Team Support:

Assisting the KAM team in supporting NOVEC's largest and most important customers, analyzing customer needs, industry trends, and opportunities. Generating reports and conducting research to provide insights into key account performance, load management, peak load contribution, interval data requests, identifying trends, and supporting data-driven decision-making. Supporting the coordination of complex projects related to key accounts, collaborating with internal departments like engineering, billing, and customer service to ensure smooth execution. Assisting in preparing high-level presentations and communications for key account meetings, to support clear and concise messaging.

Customer Engagement and Support:

Acting as a primary contact for customers regarding programs, addressing inquiries, and providing information and assistance. Assisting customers with self-service options on the NOVEC website, Smart Hub platform, online bill payment, outage reporting, and energy usage tracking. Working to resolve customer service issues and ensuring a high level of customer satisfaction.

EDUCATION AND EXPERIENCE

A bachelor's degree in business administration, marketing, or a related field is preferred or an equivalent combination of education and demonstrated related experience. 2+ years of experience in customer service program coordination with commercial or industrial accounts is required. Experience within the utility sector is preferred, experience at an electric utility is highly preferred. Experience providing advanced administrative support, data analysis, or project coordination in a professional setting. Advanced Excel and experience with Power BI or a similar data analytics/data visualization tool is preferred.

KNOWLEDGE, SKILLS & ABILITIES

Strategic Thinking and Planning:

Ability to support in developing and executing strategic initiatives and account plans.

Data Analysis and Reporting:

Proficiency in collecting, analyzing, and presenting data using tools like spreadsheets and databases.

Project Management and Organization:

Strong organizational skills, attention to detail, and the ability to manage multiple tasks and stakeholders simultaneously.

Communication Skills:

Excellent verbal and written communication skills to effectively interact with customers, internal teams, and key account managers.

Customer-Centric Mindset:

A genuine passion for understanding and meeting customer needs and building positive relationships.

Technical Aptitude:

Familiarity with relevant software and systems used in utility management, customer service, and potentially Key Account Management CRM systems.

Industry Knowledge:

Experience in the energy utility sector or a closely related field, particularly with customer programs or regulatory compliance. Ability to learn industry concepts and systems quickly.

WHAT WE OFFER

Competitive salary and Incentive plan Premier health benefits, including an onsite wellness center. Survivor and Disability benefits 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12% Life insurance Vacation, Sick and Holiday Leave Educational Assistance Annual Company Events If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship for this position.