A Technical Account Manager provides technical, product and business knowledge to clients to support the sale of products, particularly within the IT and software industries. Is the main contact point when it comes to technical questions and orders. Monitors product installations or upgrades to ensure that they are successful. Manages the ongoing support to customers to ensure customers continue to make effective use of products.
Job Requirements Reston, VA Top Secret/SCI Polygraph Career Level not specified $140,000 - $204,000 Job Description Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.
Minimum qualifications:
Bachelor's degree or equivalent practical experience. 8 years of experience in customer-facing role, managing cloud implementations or transformation programs that support launch or capacity planning, product release management, technical support, escalation management, or consulting. Must possess an active Top Secret/SCI security clearance with current polygraph.
Preferred qualifications:
MBA or Master's degree in a Management, Technical, or Engineering field. Experience communicating complex concepts and influencing technical and non-technical stakeholders at varying levels within an organization. About the job Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US:
$140000 - $204000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google . Responsibilities Lead technical activities across multiple work streams with key stakeholders or delivery partners that focus on cloud architectural advisory, operational excellence, and compliance. Collaborate with product and engineering teams as a customer advocate focused on new products, features, and bug fixes that benefit government and education customers. Partner with support, product engineering, and site reliability engineering to plan for customer events and launches, and work with customers and support to guide issues/escalations to resolution. Manage stakeholder relationships as trusted technical advisor, lead quarterly reviews, host executive sessions, and develop tactical plans that foster successful technical outcomes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
