Guest Services Team Lead Killington, VT 05751 Apply Overview Salary Range $21.00 - $22.05

Hourly Position Type Full-Time Year Round Category Guest Services Apply Description Compensation and Benefits:

Compensation:

Hourly wage, adjusted based on experience.

Benefits:

Full-time, year-round, benefitted position including: Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings 401(k) retirement plan (with company match up to 5%) Paid parental leave Paid time off, holiday and sick pay Free season pass for employee/dependents Privileges at several other resorts Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary:

At Killington Resort and Pico Mountain, we're committed to providing excellent guest service and experience, and we need a Guest Services Team Lead to oversee daily operations in our Guest Services locations and bag check. In this role, you'll help lead the guest services team to assist guests and resolve guest experience issues. Your friendly demeanor and commitment to issue resolution and prevention will drive guest satisfaction.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following: Oversee and help manage the daily operations of guest services locations and bag check Lead and supervise front-line staff, assist with training, scheduling, and performance management Manage inventory and supplies for the guest services areas Serve as an escalation point for complex guest issues, working to resolve them efficiently and effectively Take ownership of all guest situations utilizing recovery tools provided and recognize when to escalate a situation to a supervisor Collaborate with other departments to gather information and resources needed for guest issue resolution Ensure high standards of customer service are consistently met Provide ownership of the lost and found process and system. Monitor guest feedback and provide regular information on guest issues to the leadership team to improve operational processes to enhance guest satisfaction This is an in-person indoor position requiring weekend and holiday availability

Qualifications Basic Qualifications:

High School Diploma or GED Equivalent (college degree preferred) 3+ years of experience in a customer/guest service role with at least 1 year of supervisory experience preferred Proficient knowledge of Microsoft Office programs Required Knowledge, Skills and Abilities Strong written and verbal communication skills Ability to quickly learn new computer-based systems and software. Strong administrative and organizational skills Demonstrated conflict resolution skills Ability to collaborate and work cross-departmentally Flexibility to occasionally work outdoors It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status. Work where you play - Apply now! Share job details to