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Customer Account Manager
Job
Robert Half
Elma, WA (In Person)
Full-Time
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Job Description
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results.
Responsibilities:
- Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.
- Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.
- Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.
- Prepare cost analyses and develop pricing proposals for leadership review and approval.
- Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.
- Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.
- Contribute data and insights used in the development of the annual business plan.
- Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.
- Help assemble and deliver account and product line updates for management and leadership audiences.
- Carry out additional related responsibilities as needed to support business objectives.