Brand Representative Devil's Canyon Brewing Company San Carlos, CA Job Details Full-time $25 an hour 18 hours ago Benefits 401(k) 401(k) matching Employee discount Opportunities for advancement Qualifications Merchandising E-commerce Administrative experience Driver's License Marketing operations Full Job Description Job Summary Devil's Canyon Brewing Company is seeking an organized, creative, and enthusiastic Brand Representative to support the company's marketing efforts, customer experience, and day-to-day administrative operations. Reporting directly to the Vice President of Revenue, this role plays a key part in growing brand awareness, engaging customers, promoting events and products, and ensuring a welcoming and professional experience for all guests. The ideal candidate is eager to learn, highly organized, and excited to contribute to a fast-paced craft brewery and events business. This position combines marketing, communications, customer service, and administrative responsibilities, offering hands-on experience across social media, content creation, event promotion, brand management, and operational support. From creating engaging marketing campaigns and managing digital content to assisting customers and maintaining organized workspaces, this individual will help bring the Devil's Canyon brand to life both online and in person. This is an excellent opportunity for an early-career marketing professional looking to gain broad experience while making a meaningful impact within a dynamic and community-focused organization. Responsibilities Oversee daily operations at the reception center and serve as a welcoming first point of contact for guests and visitors Greet guests with enthusiasm, accurate information, and brewery updates Answer and direct incoming phone calls, record messages, and route inquiries appropriately Prepare and fulfill walk-in, online, delivery, and shipping orders Manage, merchandise, and sell to-go beer, merchandise, and retail inventory Maintain accurate inventory records for merchandise, glassware, marketing materials, jockey boxes, and related supplies Clean, organize, and maintain front desk, reception, storage, and inventory areas to always ensure a professional appearance Coordinate the check-in, check-out, cleaning, storage, and customer education process for jockey box rentals Support public events and promotional activities, including Beer Fridays, classes, comedy shows, festivals, and community events Occasionally assist the Events Team with event setup, breakdown, and operational support Assist Beer Friday staff with venue preparation and guest readiness Oversee function and occupancy of designated parking areas during private events when needed Create, update, and maintain menus, signage, point-of-sale materials, and other customer-facing displays Support the execution of Devil's Canyon Brewing Company's marketing initiatives, brand presence, and customer engagement efforts Create and schedule content across Instagram, Facebook, LinkedIn, email newsletters, and other digital marketing channels Write social media captions, newsletters, website content, promotional materials, and other marketing communications Develop and maintain social media content calendars and posting schedules Generate creative marketing campaign ideas and content concepts to support brewery events, products, promotions, and brand initiatives Capture, organize, and maintain product photography, event photography, video content, and other marketing assets Design posters, flyers, banners, menus, digital advertisements, and promotional materials using Canva and other approved design tools Assist with website updates, content management, and ongoing maintenance Monitor and respond to customer inquiries received through social media, email, website forms, and other communication channels Support customer outreach, promotional campaigns, and community engagement efforts Maintain brand standards and ensure consistency across all customer-facing materials and communications Develop and maintain positive relationships with customers, brewery club members, vendors, and community partners Ensure guests and customers consistently receive exceptional service and a positive brand experience Develop working knowledge of Devil's Canyon beers, root beer, merchandise, events, and company initiatives Report directly to the Vice President of Revenue and provide administrative and marketing support as assigned Skills 1+ year of experience in marketing, hospitality, customer service, administrative support, retail, or a related field preferred Excellent written and verbal communication skills, including professional phone etiquette and customer-facing interactions Strong customer service mindset with the ability to create positive experiences for guests, customers, and business partners Experience using Microsoft Office applications, including Outlook, Word, and Excel Familiarity with social media platforms including Instagram, Facebook, and LinkedIn; experience creating content is a plus Experience using Canva or similar graphic design software preferred Familiarity with Square, point-of-sale systems, e-commerce platforms, or inventory management software is highly desirable Highly organized with strong attention to detail and the ability to manage multiple projects, deadlines, and priorities simultaneously Self-motivated, dependable, and able to work independently while contributing positively to a team environment Creative thinker with an interest in marketing, branding, content creation, and community engagement Passion for craft beer, local events, hospitality, or community-focused businesses is a plus Must be 21+ years old Valid driver's license and reliable transportation preferred Physically capable of standing for extended periods, lifting and carrying up to 50 lbs., and performing active tasks including bending, kneeling, climbing ladders, setting up displays, moving inventory, and assisting with event-related activities

Pay Info:

$25 per hour

Tip Eligible Benefits:

Sick Days

• 5 days per year 401K (employee elected)
• no company match Discounts
• 30% discount on merchandise One growler fill per week

Pay:

$25.00 per hour

Benefits:

401(k) Employee discount Opportunities for advancement

Work Location:

In person