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Job Description
Partnership Activation & Services Specialist Hartford Athletic - 3.0 Windsor, CT Job Details Full-time 1 day ago Qualifications Customer communication Community relationship building
Full Job Description Mission:
We are Hartford Athletic. Our mission is to provide a world class professional soccer experience and make our community the best place to live, work, and play. Position Summary The Partnership Activation & Services Specialist is responsible for supporting the fulfillment, execution, and administration of Hartford Athletic's corporate partnership agreements. This role serves as the primary point of contact for partners after a sponsorship is sold, ensuring contractual obligations are fulfilled, partner experiences exceed expectations, and sponsors receive measurable value throughout the partnership lifecycle. The position plays a critical role in supporting partner retention through exceptional service, consistent fulfillment, and effective execution of sponsorship activations, hospitality programs, and community initiatives. The ideal candidate is highly organized, relationship-oriented, and capable of managing multiple projects simultaneously in a fast-paced sports environment. Success in this role is measured by partner satisfaction, fulfillment accuracy, activation execution, and support of partnership retention efforts. Work Schedule & Location Monday through Friday, with additional responsibilities for match days, community events, and other Club events as needed. This is a full-time, in-office position based at Hartford Athletic's offices and stadium facilities. Essential Responsibilities Partnership Fulfillment & Partner Success o Serve as the primary day-to-day contact for assigned corporate partners. o Manage fulfillment of all sponsorship agreements and ensure contractual assets are delivered accurately and on schedule. o Maintain detailed records of partnership assets, deliverables, activation schedules, and proof-of-performance documentation. o Conduct regular partner communications to ensure a positive experience and proactively address concerns. o Support partner ticket fulfillment, utilization campaigns, and ticket-related inquiries in coordination with the Ticketing team. o Support renewal efforts by ensuring partners receive exceptional service and all contractual obligations are fulfilled. Sponsorship Activation & Event Execution o Coordinate and execute all sponsor activations, promotions, hospitality experiences, and recognition opportunities. o Coordinate activation logistics with internal departments, vendors, and partners to ensure successful execution. o Manage on-field presentations, contests, fan engagement activities, and partner events. o Coordinate sponsor giveaways, fulfillment, and participant logistics. o Ensure activations are executed professionally and in accordance with contractual commitments. Hospitality & Game Day Operations o Coordinate VIP hospitality and suite fulfillment. o Welcome partners, prospects, and guests on match days. o Serve as the primary resource for partner-related questions and issue resolution during events. o Execute assigned game-day sponsorship assets, activations, hospitality experiences, and promotional elements to ensure contractual obligations are fulfilled. o Support game-day operations, hospitality execution, and special events as assigned. o Ensure all sponsorship assets are properly executed and documented during home matches. Reporting & Administration o Maintain SponsorCX and other partnership management systems. o Assist with sponsorship inventory management and tracking of available partnership assets. o Maintain fulfillment records, activation schedules, and proof-of-performance documentation. o Collect and organize proof-of-performance content, including photos, videos, and activation results. o Assist with the preparation of partnership proposals, presentations, recap reports, and renewal materials. Foundation & Business Alliance Support o Assist with execution of Green & Blue Foundation initiatives, community events, and partner activations. o Support Hartford Athletic Business Alliance programs and events. o Represent Hartford Athletic, the Green & Blue Foundation, and Business Alliance programs within the community. Cross-Department Collaboration o Work closely with Sales, Marketing, Ticketing, Operations, and Stadium staff to ensure seamless execution of partnership obligations. o Assist the Partnerships team with administrative projects, inventory tracking, CRM updates, reporting, process improvements, and other departmental initiatives as assigned. o Support other organizational priorities as assigned. Qualifications o Bachelor's degree or equivalent combination of education and relevant experience preferred. o 1-3 years of experience in sponsorship activation, account management, event management, sports marketing, hospitality, customer service, or a related field preferred. o Strong organizational and project management skills. o Excellent communication and relationship-building abilities. o Ability to work nights, weekends, and all Hartford Athletic home matches. o Experience with CRM and partnership management platforms preferred. Success Measures o 100% fulfillment of contractual partnership obligations. o Accurate maintenance of SponsorCX, partnership records, and fulfillment documentation. o Accurate and timely proof-of-performance reporting. o Successful execution of activations, hospitality programs, and community initiatives. o High partner satisfaction and engagement. o Effective support of partnership retention efforts through exceptional partner service. o Positive collaboration across departments.
