Member Experience Associate

Member Experience Associate Kiln - 2.0 Las Vegas, NV Job Details Part-time $18 an hour 16 hours ago Qualifications Computer operation Computer literacy Customer inquiry handling

Technical Proficiency Full Job Description About Kiln:

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of 'flex office' in the broader commercial real estate sector.

Our Core Values:

Human at the core Achieve & Celebrate Together Thoughtful and with Purpose Always Evolving Nothing short of

Extraordinary Scrappy & Ingenious Our Mission:

Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

About You:

A Warm Host:

You naturally make others feel welcome, ensuring every member interaction is friendly, supportive, and leaves a positive impression.

Detail-Oriented & Proactive:

You notice what needs to be done before being asked and take pride in keeping things running smoothly. Organization is your superpower.

A Team Player:

You thrive in collaborative environments, helping your team and members succeed through excellent communication and a helpful attitude. Eager to

Learn:

You are adaptable and excited to grow with a dynamic team in a fast-paced, innovative environment. About the

Role:

As a Member Experience Associate, you'll be the first point of contact for Kiln members and event guests at The Assembly, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You'll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive. This role typically requires 20 hours per week.

Goals and Objectives:

Embody Kiln's mission and core values through exceptional service. Build and maintain a welcoming, collaborative community environment. Support operations to ensure the space is organized, clean, and fully functional. Promote Kiln's services and offerings while driving member engagement. As an

After-Hours Experience Associate, You Will:

Cheerful and friendly greeting of team members, Kiln members, and guests Serve as a point of contact for event attendees, vendors, and staff during events Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options Provide feedback and suggestions for future event improvements based on observations and attendee feedback Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building May be included in special projects for operations team

As An After-Hours Experience Associate, You'll Need:

Partial completion of a college degree preferred, not required. Office management or administrative experience Customer service or support experience Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy Passion for entrepreneurial communities Passion and understanding for Kiln's mission and values Proficient in basic computer skills.

Personal Qualities:

People-first mindset High integrity and accountability Empathetic, dependable, and self-aware Entrepreneurial spirit Passion for building community Genuine alignment with Kiln's mission and values At Kiln, you're not just running a workspace—you're building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences—we'd love to meet you.