ESSENTIAL FUNCTIONS

Process Improvement and Training:

Conduct regular reviews of processes, systems, and procedures to identify opportunities for improvement. Evaluate, update, and maintain documented processes and procedures. Maintain a periodic review schedule for frequently used processes and documents. Design, coordinate, and deliver training programs for High Center employees Support the implementation or advanced usage of systems, software, and tools.

Marketing and Communications Coordination:

Serve as the liaison between the High Center and the Office of Marketing and Communications. Manage content development and deployment for newsletters and digital communications. Keep website updated to current content. Coordinate the scheduling, review, and posting of social media content. Update, maintain, and catalog all existing print and digital marketing assets.

Administrative and Operational Support:

Provide general administrative support for High Center programs, events, and operations. Maintain accurate organization of physical and digital office spaces, including Shared Drive, templates, and file systems. Manage Salesforce administrative tasks, including updates, reports, and user assistance. Manage Eventbrite setup, registration, and event tracking. Support website maintenance and updates. Support Managing Director's requests for Exit Planning and Best Practice snapshot surveys Fulfill Salary.com and IBISWorld requests. Other duties as assigned.

NON-ESSENTIAL FUNCTIONS

Conduct all responsibilities in a safe manner according to regulations (OSHA, EPA, etc.).

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made. Education and/or Experience High school diploma is required; plus ten years of office, organizational and customer relations experience is required; proficient with Microsoft Office suite, including high level skill with mail merge feature, preferred experience in Salesforce and Eventbrite, MailChimp, social media platforms (ie; LinkedIn and Facebook) and website design (ie; WordPress). Other Skills, Abilities, and/or Training Ability to preserve confidentiality of information Ability to work independently Ability to take initiative Ability to prioritize multiple tasks in a fast-paced environment Strong organizational skills and attention to detail Ability to work within strict deadlines Good interpersonal skills and desire to be a team player Exceptional customer service skills Excellent written communication skills (i.e., business letter writing, grammar, etc.) Excellent oral communication skills (i.e., ability to deal effectively with others, speak professionally on the phone, etc.)

PHYSICAL DEMANDS

Regularly required to remain seated in a normal position for extended periods of time Regularly required to walk about Regularly required to maintain balance while walking, standing, crouching, or running Occasionally required to reach up and out with hands and arms Regularly required to talk and hear; verbally express information or instructions Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects Occasionally required to stoop, kneel, crouch, and/or crawl Regularly required to climb stairs and/or ladders Occasionally required to lift up to 25 pounds and carry a distance of 10 feet Occasionally required to push and/or pull up to 25 pounds a distance of 10 feet Occasionally required to stand for extended periods of time

VISION REQUIREMENTS

To successfully perform this position, individuals must possess the following: Close vision (clear vision at 20 inches or less) Depth perception and the ability to judge distances and spatial relationships Adjustable focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The individual is regularly exposed to indoor conditions and moderate noise level; the individual is occasionally exposed to outdoor weather and temperature extremes. 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Marketing and Training Coordinator