The Events & Promotions Coordinator is responsible for coordinating and being the focal point for special and promotional events at Sugar Creek Casino. Position will be characterized as the be all, do all for all onsite events. Performs special projects at the direction of the Marketing Manager for Events & Promotions. To enhance guest interaction and support the Sugar Creek Casino events, Sugar Creek Event Center Events and other special event and promotional programs as needed. Duties and number of Event Staff positions will be determined for each event and a signup sheet distributed. Uniform requirements will vary and will be defined and communicated for each event depending on location (outdoor, indoor), position, duties and season. Acknowledge, greet and converse in English with guests. Dress in appropriate uniform as defined for each event/venue, occasionally, a costume may be used and will be communicated with the event sign up information. Answer guest questions and direct their requests to the appropriate individuals. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Hosts receptions, events and other promotional activities as needed.
ESSENTIAL DUTIES
include the following: The following is a list of the main duties/responsibilities. However, other duties may be assigned as deemed necessary by reporting senior. 1. Develops and directs Event and Promotions operations in accordance with established company policies, budgets, procedures and specifications. 2. Responsible for developing, implementing and monitoring all onsite promotions to ensure consistent and effective implementation and positive response. 3. Coordinates with all departments on all tournaments, promotions, parties, special events to produce coupons, posters, signage, and invitations. 4. Communicating details of promotions and promotional events to all departments, corporate, and partner companies. Assists with holiday events, and community development functions. 5. Ensures a maximum level of customer service and satisfaction is achieved. 6. Attends Marketing meetings as a source of knowledge concerning the participation of Player's Club Employees in upcoming promotions. 7. Maintains an adequate stock of supplies for use of Promotions and Events, as well as Player's Club -related printed material, such as brochures, for the casino. 8. Develops and maintains a customer database for premium players. 9. Coordinates programs, activities, special events and databases with general marketing programs and systems with the Marketing Department. 10. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and casino policies. 2 11. Maintains excellent working relationships with all Federal and Tribal Regulatory Commissions and other agencies as may be applicable to ensure the casino operations are in compliance with regulations. 12. Assists in developing and implementing special property events for player development purposes. 13. Identify and develop business relationships. 14. Assist Marketing Manager in regards to special events, promotions and entertainment. 15. Be a liaison with the department heads of companies on all group needs and activities. 16. Assist with the preparation of the marketing budget with particular reference to group sales projections, primary expense, and other related expenditure. 17. Monitor and attend all relevant trade shows and other similar events with respect to group business. 18. Assist Food and Beverage Manager in catering events, promotions and functions. 19. Assist in planning and coordination of profitable special events designed to stimulate frequent return of high quality guests. Set and exceed daily "tracking goals". 20. Assist in planning, booking and coordination of entertainment and catering in casinos event center and bars. 21. Prepare proforma of before and after each event to track profitability. 22. Continually seek unique and innovative methods to expand and attract new catering, special events and entertainment. 23. Work with Food and Beverage Manager to refine, improve events/catering and reduce departments operating costs. Critique events and budgets, etc. to improve the next event and budget, etc. 24. Ensure compliance with all regulations and safety procedures. 25. Ensure all functions within the department are handled efficiently, effectively and smoothly. 26. Use sound, mature judgment in the execution of all responsibilities to maximize productivity and reduce liability. 27. Ensure event/entertainment records are kept current. 28. Keep abreast of competitor's events, promotions, entertainment and their effectiveness. 29. Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed. 30. Perform all other related duties as assigned.
WORKS WITH MARKETING DEPARTMENT STAFF TO INCLUDE
1. Making announcements for all promotions and insures announcements are made through out all premium shifts. 3 2. Conducts drawings and promotions including announcements and filling out the 1099 information and winners documents. 3. Assist with special events to include working with celebrities as needed. 4. Assists Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
SUPERVISORY RESPONSIBILITIES
1. Provides support and leadership direction to individuals directly reporting to this position in accordance with the organizational structure. 2. Held accountable, to a high degree, for maintaining accurate and thorough departmental records and reports. 3. Develops personal relationships and manage staff to also develop personal relationships with premium players. 4. Provides the direction to insure effective tactical and strategic plans are implemented and designed to maximize both the short and long-term operating profitability. 5. Resolves miscellaneous guest complaints, referring to the appropriate Department Manager when necessary. 6. Develops and implements staff development plans for those employees who display the necessary skills, motivation and attitude to grow within the organization. 7. Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. 8. Maintains appropriate staffing levels with Events and Promotions, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
QUALIFICATIONS
1. Must have strong verbal and written communication, organizational, administrative, and interviewing and recruitment skills. 2. Knowledge of Microsoft Office suite applications. 3. Must be able to obtain a gaming license. EDUCATION and
EXPERIENCE
1. High school diploma or GED equivalent required. Preferred 4-year degree in a related field or equivalent work experience. 2. One (1) to three (3) years experience in special events and promotions in a high volume hospitality business 3. Must be outgoing person with exceptional people skills and experience in conducting events and public speaking. 4
LANGUAGE SKILLS:
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or government laws and regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, clients, customers, media, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables.
OTHER SKILLS AND ABILITIES
Basic analytical and deductive reasoning ability. Must be competent in computer skills. Must have superior interpersonal relations skills. Must have superior planning and organizational skills, ability to manage complex projects and investigations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
PUBLIC RELATIONS
Important attributes of any employee of the Sugar Creek Casino and the Wichita and Affiliated Tribes, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the institution, pleasant, courteous and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution. Responsibilities
