Manager of Sales Operations

BIOWAVE CORPORATION - 4.2

Westport, CT Job Details Full-time $95,000 - $105,000 a year 5 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance 401(k) Paid time off 401(k) matching Life insurance Qualifications Customer returns handling Employee relationship building Data interpretation Process improvement planning Cross-functional communication

Full Job Description Title:

Manager of Sales Operations Function:

Sales Enablement Reports To:

Director of Sales Enablement Location:

Westport, CT preferred | Hybrid About BioWave BioWave is a Medtech company redefining pain management through our innovative, non-invasive technology that delivers powerful relief without drugs or surgery. We offer a range of products designed to meet the unique needs of different markets, delivering effective, customized pain relief solutions where they're needed most. Our technology is backed by clinical evidence and real-world results, helping patients reduce pain, restore function, and reclaim their lives. Trusted by healthcare professionals, athletes, veterans, and individuals alike, BioWave targets pain at its source to provide long-lasting results. Vision & Mission Our Vision is to transform pain management by solving complex pain conditions with innovative, patented, drug-free technology and patient-first, collaborative support empowering clinicians to deliver better outcomes and enabling people to reclaim their lives with less pain and more possibility. Our Mission is to help people win their battle with severe pain. Job Description The Manager of Sales Operations leads BioWave's Sales Operations team and oversees the operational functions that drive sales effectiveness across the customer journey, including the Home Trial (Phase 6) process. This role owns the operational health of the Phase 6 Pipeline, ensuring patients progress efficiently from Home Trial request through treatment, provider prescribing, and final payment while meeting company Service Level Agreements (SLAs). The Manager monitors the end-to-end workflow, identifies bottlenecks, drives cross-functional accountability, and ensures seamless experience for patients, providers, and the sales organization. In addition, this position manages the Sales Operations team responsible for provider support, managing orders requiring additional information or follow-up, replacement requests, warranty validation, quoting, operational reporting, and daily sales support activities. Success in this role requires strong leadership, process management, analytical thinking, and close collaboration across Sales, Customer Service, Finance, Quality, and Operations. Duties and Responsibilities Home Trial Pipeline Management Own and manage the operational performance of the entire Phase 6 patient journey from provider request through payment. Ensure every patient record progresses according to company SLAs. Identify stalled or ageing records and proactively coordinate with the appropriate departments to resolve issues. Analyze pipeline performance and recommend process improvements that reduce cycle time and improve conversion rates. Lead regular pipeline review meetings with cross-functional stakeholders. Maintain accurate Salesforce data and ensure proper documentation throughout the process. Sales Operations Leadership Manage the Sales Operations team and provide daily coaching, direction, and performance management. Establish priorities, workload balancing, and operational standards for the team. Monitor departmental productivity and ensure all operational SLAs are consistently achieved. Order & Provider Support Oversee daily Sales Operations activities including: Resolution of on-hold orders due to missing information. Replacement requests, including warranty validation and processing. Management of provider operational inquiries including Quote generation. Escalation and resolution of complex order issues. Coordination with Finance, Operations, Customer Service, Quality and Sales to resolve operational challenges. Sales Operations Inbox & Queue Management Manage the daily Sales Operations inbox and Salesforce queues. Ensure all incoming requests are assigned, tracked, and completed within established SLAs. Monitor workload distribution across the team. Establish prioritization standards for urgent operational requests. Reporting & Process Improvement Produce and distribute daily, weekly, and monthly operational reports. Monitor Phase 6 KPIs and identify trends requiring attention. Analyze operational data to identify bottlenecks and recommend improvements. • Develop dashboards and reporting that provide visibility into operational performance.• Partner with Salesforce Administration to improve workflows and automation. Success Metrics (First 12 Months) Reduction in Phase 6 total cycle time from Intake to Payment. All Phase 6 stages consistently meeting established SLAs. Reduced aging records across every phase of the pipeline. Increased provider consult submission rates. Reduced order holds due to missing information. Replacement requests processed within SLA. Quote requests completed within SLA. Sales Operations inbox maintained within response SLAs. Improved Salesforce data quality and operational reporting. Increased productivity and effectiveness of the Sales Operations team. Optimized utilization and tracking of trial devices and sales samples. Continuous improvement initiatives implemented to streamline operations and improve customer experience. Required Experience/Skills Bachelor's degree or equivalent experience. Excellent project management and organizational abilities. BioWave Corp. | 8 Knight St. • Norwalk, CT 06851 |

PH:

877-246-9283 •

F:

475-444-3400 | www.

BioWave.com Strong interpersonal and communication skills with the ability to build relationships across all levels of the organization. Exceptional attention to detail and ability to manage multiple priorities simultaneously. Strong analytical skills. Experience improving operational processes and workflows. Nice-to-Haves Previous experience managing teams. Experience managing patient workflow or reimbursement processes. Salesforce experience. Why You'll Love This Role This role is ideal for someone who enjoys bringing order to complex operational processes, leading teams, and continuously improving performance. You'll play a critical role in ensuring providers receive exceptional support, patients experience a seamless journey, and BioWave continues to scale its operations while delivering outstanding patient outcomes.

Pay & Benefits Summary Total Comp:

$95,000 - $105,000 Medical Family Plans 401K- discretionary 2.5% employer match Basic/Voluntary Term Life Insurance Long Term Disability HSA Accounts PTO Years 1 and 2, 15 days, Year 3 onwards 20 days 12 paid public holidays Legal Disclaimer(s) BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact [insert contact name, phone number, and/or email]. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.