Director of Ticketing & Fan Growth Department:

Ticket Sales & Service Reports To:

Chief Business Officer Position Summary This leader owns Hartford Athletics' ticket demand strategy and is responsible for growing paid attendance, season ticket memberships, group sales, and long-term fan engagement. The Director of Ticketing & Fan Growth leads the ticket sales team while serving as the club's chief advocate for understanding the marketplace, defining compelling ticket products, identifying target audiences, and connecting those audiences with memorable Hartford Athletic experiences. The role is equal parts strategist, sales leader, marketer, and evangelist.

Success comes from constantly asking:

Who should be coming to our matches? Why would they come? What products and experiences will motivate them? How do we continually evolve our offering to make Hartford Athletic one of Connecticut's premier entertainment experiences? This role manages a team of Account Executives and works cross-functionally with Marketing, Operations, and Service to achieve aggressive revenue goals while delivering an exceptional fan experience. Primary Responsibilities Sales Leadership & Team Management

Lead, coach, and develop a team of Account Executives and ticket operations staff, building a high-performance, accountable sales culture
Set individual and team sales goals, KPIs, and performance metrics with Executive Leadership
Conduct regular 1-on-1s, training sessions, and performance reviews
Recruit, hire, and onboard top sales talent as needed
Design and implement sales compensation structures and incentive programs Revenue Generation & Ticket Strategy
Own all ticket revenue strategies, including season tickets, mini/flex plans, group sales, premium seating and VIP suites, memberships, and single-match initiatives
Design pricing, packaging, and promotional strategies that maximize attendance and long-term customer value
Achieve and exceed annual revenue targets set by Executive Leadership
Forecast sales projections and manage departmental budgets
Analyze sales data, market trends, and the competitive landscape to inform strategy Audience & Fan Growth Strategy
Identify and prioritize target audience segments, including youth soccer families, businesses, schools, community organizations, Hispanic communities, young professionals, and other emerging markets
Own the fan journey from awareness through first purchase, repeat purchase, season ticket membership, renewal, and advocacy
Develop innovative ticket products, memberships, experiences, and promotions that differentiate Hartford Athletic
Serve as the club's expert on ticket products, continually refining offerings based on market demand and fan feedback Season Ticket Member Growth
Oversee strategies to grow the season ticket member base year-over-year
Develop upgrade and upsell programs for existing members
Create targeted campaigns for high-value prospect segments
Build and maintain relationships with key accounts and community leaders Marketing Partnership
Partner with Marketing to define campaign objectives, audience targeting, creative needs, promotional calendars, and measurable ticket sales goals
Act as an evangelist for Hartford Athletic by building relationships throughout Connecticut, representing the club in the community, and championing its mission and matchday experience Sales Operations & Process Management
Manage the CRM system (HubSpot) and ticketing platform (SeatGeek) for optimal sales efficiency, in partnership with Ticket Operations
Establish best practices for lead management, pipeline development, and sales reporting
Use CRM and ticketing data to evaluate buying behavior, retention, conversion, and campaign effectiveness
Ensure accurate tracking of all sales activities and revenue attribution
Optimize sales processes and eliminate bottlenecks Game Day & Event Responsibilities
Attend all Hartford Athletic home matches and Trinity Health Stadium events
Oversee game day sales operations and on-site activations
Host prospective buyers and key clients in premium seating and VIP areas
Lead by example in creating memorable fan experiences; gather ongoing fan feedback to improve the product
Resolve escalated customer issues as needed Leadership Profile We are seeking a commercially minded leader who thinks beyond selling tickets.

This individual is curious about consumer behavior, energized by building relationships, creative in solving demand challenges, and relentless about finding new audiences. They combine analytical discipline with entrepreneurial thinking and inspire both staff and fans through their passion for the club. Success Measures

Paid attendance growth
Season ticket growth and retention
Group sales revenue
New audience acquisition
Sales team performance
Marketing partnership effectiveness
Fan satisfaction and repeat purchase rates Required Qualifications Experience
Minimum 5 years of progressive sales experience (sports-specific a plus)
Proven track record of achieving and exceeding sales quotas
Experience managing, developing, and motivating sales teams
Professional or collegiate sports sales experience strongly preferred
Demonstrated success in B2B and B2C sales environments Skills & Competencies
Exceptional leadership and team-building abilities
Strong strategic thinking, audience segmentation, and analytical skills
Excellent verbal and written communication
Proficiency with CRM platforms (HubSpot preferred) and ticketing systems (SeatGeek preferred)
Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Outlook)
Data-driven decision maker with strong business acumen
Ability to work under pressure and manage multiple priorities simultaneously Personal Attributes
Self-motivated leader with an entrepreneurial mindset
Passionate about sports, soccer, and community engagement
Results-oriented with high attention to detail
Adaptable and solution-focused when facing challenges
Strong relationship builder with emotional intelligence
Commitment to diversity, equity, and inclusion Preferred Qualifications
USL Championship or minor league sports experience
Knowledge of the Hartford/Connecticut market and business community
Experience with integrated sales models (tickets + sponsorship + hospitality)
Conversational Spanish language proficiency
Bachelor's degree in Business, Sports Management, Marketing, or a related field Working Conditions
Ability to work extended hours including evenings, weekends, and holidays
Regular attendance at all home matches and select away matches
Office-based with frequent off-site meetings and events
Physical ability to navigate stadium environments and stand for extended periods
Travel as needed for league meetings, conferences, or professional development What We Offer
Competitive base salary plus significant earning potential through bonuses and commissions
Comprehensive benefits package (health, dental, vision insurance)
Company equipment (laptop, phone stipend)
Apparel allotment and employee merchandise discounts
Complimentary tickets for family and friends
Professional development opportunities within a growing organization
The chance to build something special in Connecticut's growing soccer market Hartford Athletic is an equal opportunity employer.

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