Concierge Membership and Business Development Manager Manager Mount Sinai Health Systems - 3.7 West Palm Beach, FL Job Details Full-time $120,000 - $150,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Teamwork Account development Bachelor's degree Sales strategy Account management Full Job Description The Concierge Membership and Business Development Manager will be responsible for all new sales and account management of individual consumer accounts for the Mount Sinai New York Palm Beach Concierge Care practice. The Manager will collaborate with team members, Concierge Physicians, marketing and senior leadership to develop a marketing strategy to increase new membership through cross-functionally to develop a strategy to increase new membership through cultivating sources to attract members and exploiting existing relationships with current patients and to create awareness of the program. Additionally, the manager will focus efforts on maintaining existing members who have purchased concierge memberships. The Manager will own prospecting and lead communications as well as membership renewal, maintenance, and optimization for these individuals. The manager will work in collaboration with senior leadership in the development of a marketing plan to review and modify sales strategies, services to enhance the financial success of the Concierge program. Additionally, the Manager will act as a liason with healthcare facilities, physicians and community organizations in developing outreach activties and organizing events to enhance Mount Sinai NY's recognition in the Palm Beach area. Responsibilities

• Growth of New Concierge Memberships ○ Develop and execute a curated local sales strategy to attract consumers who might be interested in a concierge medical membership ■ Actively advance leads through the sales process. ■ Assist new members with registration. ○ Create and nurture relationships with existing consumer customers. ■ Identify new sources of sales growth, including untapped markets and emerging trends in healthcare. Leverage relationships to create new sales growth opportunities. ○ Collaborate with leadership to establish and meet local sales goals. ○ Work with operations team to ensure customer needs are met. Partner with team members to refine sales processes and tools.

• Executive Membership Renewal ○ Own the book of business for existing members. ■ Act as main POC for membership-related requests, manage in a timely manner. ■ Represent the voice of the consumer customer in evolving the concierge product. ○ Establish best renewal practice and execute consistently each month. ○ Seek opportunities for process and product improvement. ○ Receive and track feedback and data from consumer customers.

• Executive Member Services Liaison ○ Work closely with a team of health navigators specifically dedicated to the concierge population. ○ Provide advice and education on best practices for ensuring quality member interactions. ○ Assist with special requests to guarantee effective solution for member issues. ○ Provide service recovery when appropriate.

• Other ○ Contribute to the Mount Sinai NY wide Concierge program. ■ Participate in cross-functional meetings. ■ Advocate for customer needs. Collaborate with marketing to develop and maintain an effective strategy. Maintain accurate and up to date records in CRM system.

Qualifications, Education and Qualities:

Bachelor's Degree Required Minimum of 3 years' professional experience in related work: 4-7 years preferred. Demonstrated success driving growth through innovative strategies a plus. Strong communications and presentation skills. Self-motivated team player. Passion for healthcare as evidenced by professional experience.

Job Type:

Full-time Pay:

$120,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

concierge: 3 years (Preferred)

Work Location:

In person