Kastle Systems Regional Operations Manager -

Great Lakes US-MI-Plymouth Job ID:

2026-5245 # of

Openings:

1

Category:

Project Management i2G Headquarters - Plymouth, MI Overview Together, We Enhance Innovation and Growth i2G specializes in advanced physical electronic security and life safety solutions. i2G has proven experience in surveillance, access control, intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and enterprise technology integrations. We excel in design, project management, commissioning, and large-scale security technology deployments. i2G's mission is to provide products and services that meet our customers' needs and give them a vital advantage in today's market while helping protect what matters most. Position Summary The Regional Operations Manager is responsible for the overall operational performance, execution excellence, and profitability of assigned regional operations. Reporting to senior leadership, this individual oversees multiple project teams, field operations personnel, project managers, and operational resources to ensure the successful delivery of projects across the region. The Regional Operations Manager provides strategic leadership to drive operational efficiency, workforce development, customer satisfaction, revenue growth, and margin performance. This role works closely with Sales, Engineering, Project Management, and Executive Leadership to ensure resources, processes, and execution strategies support both current operations and future growth. Applicants for this role must have Property Technology Security backgrounds! Responsibilities Essential Responsibilities Regional Leadership & Operations Provide leadership and oversight for all operational activities within the assigned region. Drive accountability for project execution, customer satisfaction, operational excellence, and financial performance. Lead and develop Project Managers, Field Managers, Supervisors, and technical teams. Establish and maintain operational standards, procedures, and best practices throughout the region. Ensure organizational goals, safety requirements, and quality standards are consistently achieved. Foster a collaborative and high-performance culture focused on accountability, innovation, and continuous improvement. Resource Planning & Workforce Management Develop strategic resource plans to ensure sufficient labor, subcontractors, materials, equipment, and technical expertise are available to support project demands. Forecast staffing needs and collaborate with leadership and Talent Acquisition to support regional growth initiatives. Review labor utilization and workforce efficiency to maximize productivity and profitability. Ensure employees are properly trained, certified, and aligned with project requirements. Mentor and develop future operational leaders within the organization. Project Execution & Delivery Provide executive oversight of all projects within the region. Ensure projects are launched successfully through effective pre-deployment planning and cross-functional coordination. Monitor project schedules, budgets, risk profiles, and resource allocation. Support project teams in resolving escalations, removing obstacles, and mitigating operational risks. Lead weekly operational reviews and Work-in-Progress (WIP) meetings to evaluate project health and forecast outcomes. Ensure projects are delivered safely, on schedule, within budget, and to customer expectations. Financial & Business Performance Maintain accountability for regional revenue, profitability, and operational performance. Review project margins and operational metrics to identify opportunities for improvement. Generate and provide accurate backlog, revenue, staffing, and operational forecasts to executive leadership. Partner with Finance and Operations Leadership to monitor business performance and implement corrective actions when necessary. Support annual budgeting, forecasting, and strategic planning initiatives. Sales & Business Development Support Collaborate with Sales and Engineering teams to support business development opportunities. Participate in bid reviews, project planning discussions, and operational strategy sessions. Ensure proposed solutions can be successfully executed within regional capabilities and resource constraints. Support customer relationship management activities and contribute to client retention and expansion efforts. Act as an operational subject matter expert during proposal development and project pursuit activities. Process Improvement & Compliance Drive continuous improvement initiatives that enhance operational efficiency, delivery consistency, and customer satisfaction. Ensure compliance with company policies, safety programs, customer requirements, and industry standards. Analyze operational performance metrics and implement initiatives that improve execution and profitability. Assist executive leadership in developing and improving regional and company-wide processes and procedures. Promote a culture of safety, quality, accountability, and operational discipline. Additional Responsibilities Prepare operational reports and presentations for executive leadership. Lead special initiatives and strategic projects as assigned. Perform other duties as required to support company objectives. Qualifications Qualifications Required Experience 8+ years of progressive leadership experience in electronic security operations, project management, or field operations. 5+ years of management experience leading multi-functional teams. Proven experience managing operations within electronic security, low-voltage systems, property technology, data centers, critical infrastructure, or related industries. Demonstrated success managing multiple concurrent projects and operational teams across a geographic region. Experience with workforce planning, forecasting, budgeting, and operational performance management.

Technical Knowledge Strong understanding of:

Access Control Systems Video Surveillance/CCTV Systems Intrusion Detection Systems Physical Security Infrastructure Locking Systems Network Infrastructure Intercom Systems Enterprise Security Platforms Life Safety Systems Data Center and Critical Infrastructure Security Environments Leadership Competencies Strategic leadership and decision-making ability. Strong financial and business acumen. Excellent communication and relationship-building skills. Effective conflict resolution and problem-solving capabilities. Proven ability to lead organizational change and continuous improvement initiatives. Strong coaching, mentoring, and team development skills. Ability to manage multiple priorities in a fast-paced environment. Commitment to teamwork, accountability, and operational excellence. Key Performance Indicators (KPIs) Regional revenue achievement Regional gross margin performance Backlog growth and forecast accuracy On-time project delivery Customer satisfaction and retention Labor utilization and productivity metrics Employee retention and engagement Safety performance and compliance Quality and consistency of project execution Resource forecasting accuracy Reduction of project escalations and operational risks Development and retention of high-performing operational teams