A Business Development Manager identifies new business opportunities and clients for a company, and develops marketing and sales strategies to help grow a company's business. Builds customer relationships and partnerships and negotiates business deals. Works with senior marketing and sales staff to increase sales opportunities.
Are you a people-focused leader who knows how to turn great customer service into great results? Our Dealership is looking for an experienced BDC Manager to lead our Business Development Center sales team and help deliver an exceptional experience to every customer who calls, texts, or emails our dealerships. As BDC Manager, you'll lead, coach, and support a team of BDC Agents while ensuring our communication, follow-up, and customer-service standards are consistently met. You'll be a hands-on leader who can jump in when needed, motivate a team, solve problems quickly, and keep the BDC running smoothly in a fast-paced dealership environment.
Pay:
$75,000.00 - $100,000.00 per year What You'll Do Lead, coach, train, and motivate our BDC Agent team. Ensure every incoming call is answered promptly, professionally, and courteously. Make sure calls are accurately directed to the appropriate dealership and department. Ensure 100% utilization of call scripts and established BDC processes. Ensure all Sales and Service calls are accurately entered and tracked. Build schedules that provide consistent phone coverage. Manage payroll reporting for BDC Agents. Train new team members and provide ongoing coaching and development. Conduct weekly team meetings focused on phone, email, and customer-engagement techniques. Ensure BDC Agents have strong working knowledge of dealership hours, directions, staff, management, vehicle manufacturers, body styles, and other essential information. Provide daily phone coverage and step in as backup support for the team. Communicate BDC performance and results with dealership General Managers and leadership. Assist with interviewing, hiring, and onboarding new BDC Agents in partnership with the BDC Director. Identify and report situations that could impact the safety, integrity, or well-being of our customers, employees, or dealerships. Promote a professional, positive, respectful workplace. Take on additional responsibilities as needed. What We're Looking For The ideal candidate is a confident, organized, positive leader who thrives in a high-volume environment and enjoys developing people.
You should be:
An experienced team leader with the ability to work independently and take initiative. An excellent communicator with strong phone, written, and interpersonal skills. Comfortable managing multiple priorities and meeting deadlines in a fast-paced environment. Professional, courteous, and solution-oriented when working with customers and employees. Positive, proactive, innovative, and open to change. Detail-oriented and highly organized. Comfortable handling challenging customer situations and working toward immediate resolution. Committed to maintaining a professional appearance and work environment. Dependable and able to follow attendance and workplace policies. Willing to participate in ongoing training and professional development. Skills & Experience Previous Automotive BDC Sales, call center, automotive, customer service, and team-management. Exceptional customer-service and communication skills. Strong leadership, coaching, and training abilities. Ability to communicate effectively in person, by phone, and in writing. Strong organizational and time-management skills. Ability to prioritize and multitask effectively. Computer Skills Proficiency with Microsoft Office Suite Automotive BDC Programs Why Join Us?
Benefits:
Available on the first of the month after start. 401(k) Dental insurance Employee discount Health insurance Life insurance Referral program Vision insurance Opportunity for advancement This is an opportunity to take a leadership role in a busy, customer-focused dealership environment where your ability to build a strong team directly impacts customer satisfaction and dealership success. If you're a motivated BDC professional who knows how to lead from the front, develop people, and deliver outstanding customer experiences, we'd love to meet you. Apply today and take the next step in your BDC leadership career!
Pay:
$75,000.00 - $100,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Opportunities for advancement Referral program Vision insurance
