Position Summary:

The District Manager is responsible for monitoring, managing, and mentoring driver staff regarding all aspects of account management for the customers serviced by their assigned team. The District Manager is responsible for motivating team performance, maintaining good customer relationships, retention and growth.

Essential Functions:

• Work with the Service Manager and Distribution Manager to maintain current and accurate customer records and service agreements within a group of customers
• Continually improve customer service, increase customer loyalty and minimize lost business.
• Promote positive relationships, participative approaches and generate synergy.
• Support Territory Sales efforts to ensure new accounts are integrated smoothly into service operation.
• Ensure routes are coordinated in an efficient manner to ensure customer service expectations are met.
• Proactively visit customers and establish strong business relationships in accordance with customer visitation program.
• Respond to Customer Service Requests (CSR's) in an immediate or timely manner.
• Manage the assigned RSR's key performance indicators.
• Ensure successful accounts receivable efforts are accomplished and assist in collecting all monies owed to the company.
• Effectively control OT costs through economical use of staff, materials and resources.

Supervisory Responsibilities:

• Manage 4-8 Route Service Representatives (RSR) and Route Jumper and Trainee's
• Monitor work performance for compliance with company and department policies, including but not limited to attendance/punctuality, customer service, poor work performance, etc.
• Issue and discuss disciplinary actions as necessary.
• Ensure proper training of newly hired RSR's as it relates to the essential job functions.
• Ensure RSR's, Route Jumper's adhere to all department procedures while servicing assigned accounts and/or performing assigned duties.
• Complete the Performance Management Process for assigned staff in a timely manner.
• Ensure all safety key metrics and practices are followed daily.

Experience:

Five years of management required including three years of customer service experience and two years of route supervisory experience or equivalent required. (At least one year of route service experience preferred.)

Knowledge & Skills:

Solid computer skills required in Microsoft Office Suite (Excel, Word, Outlook), experience with databases a plus. Strong verbal and written English communication skills along with solid customer relation skills required. Proven skills and abilities in leadership, coaching, decision-making required. Must have the ability to work in a fast-paced environment, analyze data and make recommendations, adapt to changing priorities, and manage multiple projects.

Certifications & Licenses:

Valid driver's license with clean record and will need to obtain a DOT certification.

Work Environment/Physical Demands:

While performing the duties of this position, associates may be required to stand, sit and/or walk up and down stairs/steps repeatedly throughout most of a workday. While performing the duties of this position, the use of a computer is required for communications and writing report/correspondence. When on a route, the incumbent is subject to the outside environment with possible exposure to extreme temperatures (heat, cold, humidity, etc) and precipitation, will safely operate a delivery vehicle and adhere to all laws and the rules of the road. Normal lifting of up to 45 pounds is possible. Mobility is necessary in order to perform the service function. Manual dexterity needed to operate a personal data assistant (PDA). The noise level is usually moderate or what could be expected when operating a vehicle on the open road. Local area travel is required. The work environment characteristics an Associate is subject to are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This description does not state or imply that the duties listed above are the only duties to be performed by the Associate. Associates are required to follow job-related instructions and perform other job-related activities requested by their supervisor. All requirements are subject to possible modifications in order to provide a reasonable accommodation to individuals with physical or mental disabilities as defined in the Americans with Disabilities Act. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other Associates.

Job Type:

Full-time Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person