A Membership Sales Manager manages the sale of memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships. May manage a team of membership sales representatives.
About Elevate Pilates Elevate Pilates is a boutique Pilates studio built around a simple idea: embodiment, intention, and community, delivered through expert instruction and an elevated studio experience. We recently opened our Norwood, NJ location, and we're looking for a hands-on leader to take full ownership of it — building the client base, the culture, and the numbers from the ground up. The Opportunity Our Norwood studio is brand new, and we are looking for a General Manager who can build real momentum — establishing the systems, the client base, and the sales engine that will turn this location into a thriving, profitable studio. You will have full operational and sales accountability for this location — think of yourself as running your own small business within the Elevate Pilates brand, with the support of ownership behind you. If you love the energy of a startup, get genuine satisfaction from hitting sales targets, and know how to build a loyal client community from scratch, this role was built for you. What You'll Own Sales & Revenue Growth Drive membership and class-package sales through proactive outreach, lead follow-up, front-desk conversion, and referral generation. Own the studio's revenue targets and build repeatable systems to hit them — not just react to walk-in traffic.
Studio Operations Run day-to-day operations:
scheduling, class programming, inventory and retail, partner relationships, facilities, and studio software. Keep the studio running tightly and the client experience consistent every single day. This role requires being on-site during class times (minimum of 15 classes along with remote or in studio work) — you are the face of the studio for each client who walks in. Team Leadership Recruit, hire, train, and manage front-desk staff and instructors. Set performance expectations, run regular check-ins, and build a team culture that clients can feel the moment they walk in. Client Experience & Retention Own the full client journey from first inquiry to loyal regular. Build systems for onboarding, follow-up, win-back campaigns, and community events that turn first-timers into long-term members. Local Marketing & Community Outreach Get the Elevate Pilates name known in Norwood and the surrounding area. Build relationships with local businesses, run grassroots marketing and partnership initiatives and represent the studio at community events. Financial Management Manage the studio's
P&L:
labor costs, retail margins, class utilization, and overall profitability. Report regularly to ownership on performance against targets and flag issues before they become problems. What We're Looking For 3+ years managing a fitness studio, boutique gym, spa, salon, or similar membership-based, service business — ideally with direct sales accountability A proven record of hitting or exceeding sales and revenue targets, not just overseeing operations Experience hiring, training, and managing a team, including instructors or other specialized staff Comfort with studio management software ( Momence, ClassPass integrations, or similar) and basic financial reporting Genuine enthusiasm for Pilates, wellness, or boutique fitness — you don't need to be an instructor, but you need to believe in the product An entrepreneurial mindset: someone who sees a slow morning class and thinks "how do I fix this" rather than waiting for direction Strong local ties to Norwood/Bergen County, or a demonstrated ability to build community relationships quickly in a new area Excellent communication skills and the presence to represent the brand with clients, staff, and the community Strong writing skills. Highly organized, proficient in data management and ability to proprotize and meet deadlines. Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training Strong attention to detail and organized Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email Schedule & Availability Required to be on-site during class times — this includes early mornings, evenings, and weekends when classes run. This is a floor-presence role, not a 9-to-5-behind-a-desk role. Some flexibility on which specific shifts Compensation & Details Competitive base salary, commensurate with experience Full-time, on-site at our Norwood, NJ studio Complimentary Elevate Pilates membership and employee discounts on retail and packages Direct access to and mentorship from studio ownership — this is a highly visible role with real room to grow as the studio grows How to Apply Send your resume and a brief note on why you're the right person to build Elevate Pilates Norwood from the ground up to info@elevatehoboken.com We look forward to hearing from you! xo
