Dunkin Donuts is looking for an

EXPERIENCED

multi-unit leader (area supervisor) to add to our growing team. We are looking for an experienced multi-unit manager, to oversee 4-5 locations in the Youngstown area.

YOU MUST HAVE RESTAURANT MULTI-UNIT MANAGER EXPERIENCE TO APPLY!

Spice Mill, Inc. is a rapidly growing organization with 11 locations within the Youngstown area. We are aggressively building the best-in-class management team and are currently seeking exceptional full-time Multi-Unit leaders.

Summary:

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations of multiple Dunkin' Donuts® including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Responsibilities Include:

Team Environment Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development Ensure appropriate training tools are utilized Operational Excellence Create and maintain a people first culture in the restaurant Monitor, follow up and report training progress Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws Ensure Brand standards, recipes and systems are executed Lead team meetings to communicate relevant operations information, e.g. Seasonal products Profitability Identify and support systems to control costs and maintain budgets Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs Support sales goals by developing action plans for seasonal forecasting Ensure tools and systems are in place to roll out new products, systems and processes Skills/Qualifications Associate's degree in related field or equivalent in education and experience Fluent in English Microsoft Office proficiency Facilitation and presentation skills Written and verbal communication skills Competencies / Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Sets, prioritizes and maintains focus on important activities Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Identifies root cause of a problem and implements a solution to prevent from recurring Empowers others to make decisions and resolve issues Interpersonal Relationships & Influence Develops and maintains relationships with team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Encourages collaboration and teamwork Leads others; negotiates and takes effective action Building Effective Teams Identifies and communicates team goals Monitors progress, measures results and holds others accountable Creates strong morale and engagement within the team Accepts responsibilities for personal and team commitments Recognizes and rewards employee's strengths, accomplishments and development Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources Conflict Management Seeks to understand conflict through active listening Recognizes conflicts as an opportunity to learn and improve Resolves situations using facts involved, ensuring consistency with policies and procedures Escalates issues as appropriate Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly Provides challenging assignments for the purpose of developing others Uses coaching and feedback opportunities to improve performance Identifies training needs and supports resources for development opportunities Leading with Vision Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization Drives a clear vision or sense of purpose and clearly communicates to the team Links mission, vision, values, goals and strategies to everyday work Strategic Thinking Sees where current trends will lead, and how they may influence the organization's direction Translates the vision for a program into clear strategies Thinks in strategic terms and is able to make the connection across functional teams Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential. We offer a competitive base salary and attractive bonus plan.

• Pay:

  Competitive pay (based on experience level) and amount of stores you are overseeing.
• Paid Vacation Days
• Health Benefits / Enhanced Benefits
• Competitive bonus program (Quarterly bonus) We offer a FUN, fast paced environment with a strong commitment to employee values along with personal and professional growth.

If you think you have what it takes, please send a resume and short description of your experience. We want to hear from you!

PLEASE NOTE

I

AM LOOKING FOR EXPERIENCED MULTI UNIT, AREA MANAGERS OR DISTRICT

MANAGERS or Multi Food Department Managers

AT THIS TIME.

Please do not apply if you do not have the experience! Spice Mill, Inc. is an Equal Opportunity Employer and a Drug Free Workplace.

Job Type:

Full-time