Business Development Manager

Position Title:

Business Development Manager Position Type:

Full-time, Exempt Schedule:

36 or more hours per week, including day, evening, weekends, overtime, or on-call

Compensation:

$72,000 per year (base + Commission Package)/Benefits package Role Overview Business Development Manager is responsible for driving new business growth while developing and maintaining strong client relationships. This role combines sales, account management, and customer success responsibilities to ensure clients receive exceptional service while identifying opportunities to expand services and increase account value. The ideal candidate is a relationship-builder who enjoys both winning new business and serving as a trusted partner to existing clients. This individual will manage the full sales cycle, oversee a portfolio of customer accounts, and collaborate with operations teams to ensure service excellence and long-term customer retention.

Key Responsibilities:

Business Development & Sales Manage the full sales cycle from prospecting through contract execution. Generate new business opportunities through networking, referrals, outbound outreach, and strategic prospecting. Conduct discovery meetings and site assessments to identify customer needs and recommend solutions. Prepare and deliver customized proposals, presentations, and service agreements. Maintain a healthy sales pipeline and consistently achieve revenue and growth targets. Maximize account value by promoting bundled services and specialty service offerings. Accurately maintain prospect and customer information within HubSpot CRM. Account Management & Client Retention Serve as the primary point of contact for assigned customer accounts. Build and maintain strong relationships with key decision-makers and stakeholders. Conduct regular customer check-ins, site visits, and business reviews to ensure client satisfaction. Collaborate with Operations and Franchise Partners to address service concerns and ensure timely resolution. Monitor account performance and proactively identify opportunities for service enhancements or additional locations. Manage contract renewals and retention efforts to maintain long-term customer partnerships. Identify and secure upselling and cross-selling opportunities within existing accounts. Track customer satisfaction and partner with internal teams to deliver exceptional client experiences. Collaboration & Leadership Partner with Operations, Customer Service, and Franchise Support teams to ensure seamless service delivery. Assist in onboarding new clients and facilitating smooth service transitions. Provide market feedback, competitive intelligence, and customer insights to leadership. Support company initiatives focused on growth, customer retention, and operational excellence. What We're Looking For 2+ years of experience in B2B sales, account management, business development, customer success, or a related field. Proven ability to build relationships and manage client accounts. Strong communication, presentation, negotiation, and problem-solving skills. Ability to manage multiple priorities while maintaining attention to detail. Experience using CRM systems such as HubSpot, Salesforce, or similar platforms. Self-motivated, results-oriented, and comfortable working independently. Strong customer service mindset with a focus on creating long-term partnerships. Valid driver's license and ability to travel locally for customer meetings and site visits. Performance Metrics Success in this role may be measured by: New recurring revenue generated. Client retention and renewal rates. Customer satisfaction and responsiveness. Upsell and cross-sell revenue growth. Specialty service sales. CRM compliance and account activity management. Achievement of quarterly and annual revenue goals.

Pay:

$72,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Paid time off Vision insurance

Work Location:

Hybrid remote in San Diego, CA 92111