A Client Delivery Director is responsible for managing the operational service and delivery of client accounts and creates strong consultative client relationships that result in long-term client satisfaction and high retention rates.
1 year Hours per Day 7.5 Hours per Week 37.5 Position Summary The Client Transition Consultant leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of data assets and services. Key Responsibilities Client Transition Leadership Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets. Implement transition plans and manage implementation activities through completion. Monitor transition milestones and track open items through completion. Cross-Functional Leadership Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams. Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness. Issue Resolution & Escalation Management Resolve complex client data issues and coordinate second-line support with the appropriate internal teams. Partner across internal functions to drive timely and practical issue resolution. Client Relationship Management Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets. Serve as a trusted transition partner throughout the client lifecycle. Provide practical updates regarding transition status, open items, and next steps. Change Management Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process. Support clients through operational and organizational changes related to new data assets and reporting solutions. Process Improvement Identify opportunities to improve transition processes and enhance client experience. Document repeatable steps, status updates, and lessons learned to support future transitions. Qualifications Bachelor's degree or equivalent experience. 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience. Knowledge of National and/or Subnational products and services and/or pharmaceutical reports. Problem-solving skills and ability to understand complex client needs, processes, and data concepts. Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders. High learning agility. Ability to travel to client sites as needed. Preferred Qualifications Ability to work effectively in a matrix environment across and client stakeholders. Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills. Strong business acumen. Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.
