10 Hudson Yards, York, NY Reports to: VP - Sales Operations, LDB Aesthetics Who We Are For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beautyin terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oreal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our LDB Aesthetics portfolio includes SkinCeuticals and skinbetter science offering a range of skincare products to respond to all expectations linked to beauty and health of the skin. What You Will Do As Director - Sales Technology, LDB Aesthetics, you will be the strategic business owner of our sales tools and the primary liaison between the sales organization and IT. You drive system synergy by ensuring that the digital ecosystem (SFDC, SAP, PBI, FieldIQ) is optimized for commercial growth. You are responsible for translating business strategies into technical requirements to ensure our technology provides a competitive advantage for the field. What We Are Looking For Strategic Sales Tech & Data Enablement
Platform Roadmap:
Provide strategic oversight for core sales technology platforms (OneSFA, Better Connect, Partnershop, SAP, SFDC); lead the long term evolution and optimization of these tools to maximize business impact.
Drive Strategic Unification:
Develop needs for a high performing Salesforce that provides shared user profiles, cross brand data visibility, integrated PowerBI dashboards for LDB Aesthetics.
Digital Innovation:
Drive strategic digital innovation across sales operations; identify and implement emerging tech solutions to enhance rep productivity and customer engagement.
Business System:
Direct the technical management of B2b customer setup and master data integrity across all key systems. Serve as the lead business translator for LDB Aesthetics; define the functional requirements for sales tools to ensure IT builds are aligned with business priorities
Advanced Analytics:
Develop and maintain consistent, simplified reporting for LDB Aesthetics sales teams, leveraging KPIs and automated dashboards.
Serve as the primary liaison between LDB Aesthetics and Corporate IT. Oversee the IT ticket management flow and technical support for reporting functions.
Business & Operational Excellence
Tech Infrastructure:
Enable the technical setup for monthly allocation processes and digital order forms.
Inventory Automation:
Ensure the technical reliability of the catalogue in OneSFA, automating updates where possible
Transaction Flow:
Design technical pathways for promotional activities and order processing to minimize errors.
Sales Force & Field Enablement
Digital Adoption:
Strategize and oversee tech platform updates and training for all sales platforms.
Tooling Strategy:
Ensure the sales field has the necessary digital tools and information through Salesforce task optimization
Self-Service Reporting:
Create simplified, automated tools that allow the field to self-serve their reporting needs.
Team Leadership & Strategic Synergy
Technical Mentorship:
Mentor the wide sales ops and field group on system proficiency and technical problem-solving
Global Alignment:
Cultivate partnerships with global Aesthetics markets to expand and harmonize platform capabilities.
Synergy Leadership:
Drive a culture to create LDB Aesthetics synergistic execution. Required Qualifications Bachelor's degree in Business, Information Systems, or a related field.
8+ years of progressive experience, preferably in Sales Operations, CRM Strategy, or Business systems Management. Experience leading large-scale digital transformations or brand integrations
Proven track record of influencing cross-functional leaders without direct authority.
Expert-level mastery of Salesforce, One
SFA, SAP.
Ability to translate complex business strategies into functional technical requirements.
Deep understanding of Master Data structures, system integrations, and CRM data hygiene.
Expert in PowerBI and dashboard design; ability to architect automated reporting suites that drive executive decision making
Strategic capability to build and execute a technical roadmap that aligns with divisional growth targets and global technical platform ambitions.
Strong problem-solving abilities and a talent for building consensus among diverse stakeholders.
Advanced proficiency in Microsoft Excel and PowerPoint.
Proven ability to manage complex projects and multiple priorities simultaneously.
Exceptional written and oral communication skills with the ability to influence cross-functional teams.
Highly adaptable and flexible in a dynamic, fast-paced environment.
WHAT'S IN IT FOR YOU
Salary Range:
$138,500 - $200,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
Employee Resource Groups (Think Tanks and Innovation Squads)
Access to Mental Health & Wellness Programs Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [emailprotected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.
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