ServiceNow Engagement Manager at GlideFast Consulting ServiceNow Engagement Manager at GlideFast Consulting in Oakton, Virginia Posted in 2 days ago.

Type:

full-time

Job Description:

Job Type:

Full-Time Employee Location:

Reston, Virginia Workplace type: HYBRID (2-3 days onsite) As an Engagement Manager with Everforth GlideFast, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team . Essential Functions Build and maintain strong relationships with client stakeholders, acting as a trusted advisor throughout the project lifecycle Lead ServiceNow implementation projects using the GlideFast Engagement Methodology and ServiceNow Adaptive Implementation Framework (SAIF), ensuring delivery on scope, schedule, and budget Proactively manage project governance including RIDAC items, budget tracking, schedule adherence, and scope management to drive successful outcomes Develop and maintain detailed project plans, Work Breakdown Structures, and resource forecasts while keeping PPM and related tools updated with project status, risks, and issues Drive clear communication with clients and leadership through weekly status reporting, risk management, and proactive issue resolution Oversee the creation and delivery of project collateral such as kickoff decks, meeting notes, and implementation documentation, ensuring timely distribution and centralized storage Facilitate discovery workshops to validate requirements and align business objectives with technical solutions Collaborate with Solution Consultant, BPC's, and developers to deliver high-quality, best practice solutions that achieve measurable results and positive client feedback Act as the primary liaison and escalation point for clients, advising on strategic initiatives, participating in customer success reviews, and driving consistently strong CSAT scores Continue learning service delivery solutions, technologies, and methodologies Maintain professionalism and an uninterrupted work environment during all client meetings and interactions Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time Required Experience 2+ years' in a consulting position, managing professional service engagements 2+years' working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required Working experience with Agile requied Working proficiency of ITIL requied Experience with one or more project management software suites: MSProject, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred Experience as scrum master Experience providing effective, regular client project status report ITIL V3 or V4 Foundations Certification preferred ServiceNow Certified System Administrator preferred SAFe Certification preferred PMP Certification preferred The starting base pay range for this role is $120,000.00 - $160,000.00 + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications. What we offer? Health, Dental, and Vision Insurance Flex Paid Time off 401k Retirement Plan Long and Short-Term Disability Life Insurance Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs Philanthropic Opportunities EEO Employer Everforth GlideFast is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com