Shift Lead PE Group 1 LLC Rocklin, CA Job Details Part-time | Full-time $20 - $22 an hour 1 day ago Benefits Paid training Health insurance 401(k) Paid time off Employee discount Qualifications Computer operation Teamwork Customer service Shift management Dog handling Retail math Appointment scheduling Full Job Description Job Summary We are seeking an experienced, energetic, and motivated Shift Lead to join our dynamic team! As a Shift Lead, you will be the driving force behind smooth daily operations, ensuring exceptional customer service, maintaining dog grooming and care standards, and leading a team of dedicated staff. Your leadership will inspire teamwork, uphold safety protocols, and create a fun work environment. This role offers an exciting opportunity to develop your management skills while working in a fast-paced, friendly environment that values growth and excellence. Responsibilities Oversee daily operations during your shift, ensuring all tasks are completed efficiently and to high standards Lead and motivate team members, providing guidance, training, and support to foster a positive work environment Manage client check-ins and check-out processes to ensure consistency in client experience Monitor inventory levels, assist with ordering product, and control costs through effective inventory count Enforce regulations and sanitation procedures to maintain a clean and grooming salon and store front area Assist in conducting training sessions for new hires Ensure exceptional customer service by addressing guest concerns promptly and professionally during your shift Answer phones calls promplty and return when missed promptly Assist in booking clientele both in person and confirming digital bookings Skills Proven experience in customer service and busy environments with strong leadership skills basic knowledge of both dogs and cats Basic understanding of operating computers and digital booking systems Experience supervising staff, managing shifts, and training team members effectively Strong understanding of inventory control Excellent communication skills for managerial tasks, staff training, and team management Ability to perform basic math accurately for cash handling, appointment calculations, and inventory tracking Background in grooming services or animal management with a focus on customer and pet service excellence Demonstrated ability to lead teams confidently while maintaining a positive work environment

Pay:

$20.00 - $22.00 per hour Expected hours: 18.0 - 36.0 per week

Benefits:

401(k) Employee discount Health insurance Paid time off Paid training

Work Location:

In person