Operations Guest Services Lead

Operations Guest Services Lead Elev8 Fun - 4.0 Jensen Beach, FL Job Details Part-time $16 - $17 an hour 11 hours ago Qualifications Retail sales transactions Operations management Staff scheduling Processing cash transactions Managing hospitality teams Mid-level Performance management Team development Team management Training & development Guest services POS systems Escalation handling Leadership Delegation Communication skills Safety protocol implementation Overseeing training

Full Job Description Job Summary:

The Operations Guest Services Lead is responsible for overseeing the daily operations of the Guest Services team, ensuring exceptional customer service and a seamless guest experience. This role supervises Guest Services Team Members, providing guidance, support, and training while maintaining a safe, efficient, and engaging environment.

Supervisory Responsibilities:

• Directly supervises Guest Services Team Members
• Assists with scheduling, task delegation, and ensuring team coverage.
• Provides training and ongoing coaching to team members.
• Addresses performance concerns and escalates issues as needed.

Primary Job Responsibilities:

• Leads and supports the Guest Services team in delivering outstanding customer service.
• Assists guests with purchases, memberships, and general inquiries about Elev8 Fun attractions.
• Handles escalated guest concerns and complaints, ensuring prompt and effective resolution.
• Ensures all attractions operate safely and efficiently, conducting pre-opening checks as needed.
• Monitors team performance and ensures adherence to safety protocols and company policies.
• Oversees ticket sales, memberships, and transactions, ensuring accuracy and compliance with cash-handling procedures.
• Promotes and upsells attractions, memberships, and special promotions to enhance the guest experience.
• Communicates operational updates and concerns to management.
• Reports maintenance issues or safety concerns to the appropriate department.
• Other duties as assigned.

Qualifications & Skills:

• Previous experience in customer service, retail, or hospitality preferred.
• Strong leadership and communication skills.
• Ability to handle escalated guest concerns professionally.
• Comfortable working in a fast-paced, high-energy environment.
• Proficiency in operating a point-of-sale system and handling transactions.
• Availability to work evenings, weekends, and holidays as needed

AN EQUAL OPPORTUNITY EMPLOYER

Elev8 fun Indoor Adventure Park and its affiliates is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

Pay:

$16.00 - $17.00 per hour Application Question(s): Do you currently work for Elev8Fun or have you in the past?

Work Location:

In person