Graduation from a standard high school or GED; one year full time experience in collection of payments, as a cashier, in clerical accounting or in an office setting. Typing and 10-key proficiency, multiline phone, computer literacy, and word processing training required. Summary of duties

• Receive all incoming calls to city and transfer to appropriate department.
• Operation of a multiline phone system.
• Answers questions and processes requests regarding municipal services via phone or in person.
• Receive payments by cash, check, credit cards, vouchers or negotiable instruments for deposits on new accounts and payment of bills.
• Receive payments for various municipal services offered through different departments.
• Issue receipts of payments to customers.
• Assist customers by providing information and resolving their complaints.
• Answer customer questions and provide information on procedures or policies.
• Checks and balances cash and negotiable instruments against receipts and register tapes on a daily basis.
• Type form letters, maintain records or compose lists.
• Initiates work orders for water connects and disconnects, meter re-reads and time for leaks.
• Follow-up with necessary paperwork, calculates fees and charges.
• Assists in all billing department functions, as necessary.
• Utilizes a computer in all aspects of work.
• Maintain a clean and orderly customer service area.
• Performs other duties as assigned. Work environment
• Work is inside an office setting.
• Some stressful situations during certain times of the month.

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Benefit Conditions:

Waiting period may apply

Work Remotely No Job Type:

Full-time Pay:

$15.38 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person