Checker

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Checker position. The Checker is a full-time, year-round position. The expected salary range for this job opportunity is: $19.64 - $ 20.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. The Checker supports Amherst College Dining Services by serving as the first point of contact for students, staff, faculty, and guests entering dining facilities. This role is responsible for managing access to dining locations, providing accurate and courteous customer service, and ensuring a welcoming and inclusive environment for the campus community. Working in a fast-paced, high-traffic setting, the Checker utilizes systems such as Atrium and Agilysys to verify meal plans, grant access, and track guest activity. This position plays a key role in resolving access and meal plan questions, communicating clearly with guests, and escalating concerns when appropriate. The Checker contributes to the overall dining experience by maintaining an organized and presentable entry area, supporting operational flow, and assisting with basic dining room upkeep as needed. This role requires professionalism, attention to detail, and strong interpersonal skills. The Checker takes appropriate actions to support a diverse workforce and participates in the College's efforts to create a respectful, inclusive, and welcoming work environment. Work schedule varies based on College needs, requiring flexibility and extended shifts. All Dining Services employees are responsible for understanding and implementing established food safety procedures and allergen prevention protocols. Team members must actively support and respond appropriately to individuals with food allergies to ensure a safe dining experience for all community members. Employees are expected to apply the knowledge and procedures covered in mandatory training sessions in the course of their daily duties. Maintaining these safety standards is essential to protect the health and well-being of our students, guests, and colleagues. Failure to adhere to required food safety and allergen control practices may result in disciplinary action, up to and including termination of employment.

Summary of Responsibilities:

Access & System Operations Verifies and grants access to dining facilities using Atrium and Agilysys systems in accordance with Dining Services policies. Accurately tracks and maintains guest counts and entry data. Assists guests with meal plan access, questions, and concerns, escalating issues to management as needed. Customer Service & Guest Experience Greets students, staff, faculty, and guests in a professional, courteous, and welcoming manner. Provides clear, accurate information regarding dining access, policies, and procedures. Helps resolve guest concerns with professionalism, patience, and discretion. Maintains a positive and inclusive environment at all times. Dining Operations Support Distributes to-go containers to approved community members in accordance with established guidelines. Assists in maintaining a clean, organized, and presentable dining area, particularly at entry and high-traffic points. Supports overall dining room flow and communicates operational concerns to supervisors. Communication & Accountability Reports issues related to guest access, system errors, or customer concerns promptly to management. Communicates effectively with supervisors and team members to ensure smooth operations. Follows established procedures and adapts to changing operational needs. Safety, Compliance & Inclusion Maintains awareness of food safety and allergen protocols within the dining environment. Takes appropriate actions to support a diverse workforce and contributes to a respectful, inclusive, and welcoming work environment.

Qualifications:

Required High School Diploma or equivalent. 1 to 3 years of related experience. Equivalent work experience in lieu of minimum education and related experience; 1-3 years of food service experience. Ability to provide excellent customer service in a high-volume, fast-paced environment. Strong interpersonal and communication skills, with the ability to interact professionally with a diverse population. Basic computer skills and ability to learn point-of-sale or access systems (Atrium, Agilysys). Attention to detail and ability to manage transactions and counts accurately. Ability to problem-solve and escalate issues appropriately. Ability to work independently while remaining attentive and engaged. Commitment to working in a welcoming and inclusive community. Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts. Successful completion of required reference and background checks. An acceptable criminal offender records information (CORI) check. Successful completion of pre-employment physical and lift test. Preferred Previous experience in customer service, hospitality, retail, or a similar guest-facing role. Experience using POS systems or access control software. Experience working in a high-traffic or institutional environment. Ability to communicate effectively across diverse populations. Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Welcome to Amherst College! We are excited to share our current openings. You are invited to explore the opportunities available and we encourage you to apply for those that are aligned with your skills and experience. Thank you again for your interest in Amherst College Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts—a town of about 35,000 residents in the western part of the state. The college community includes around 1,800 students from 48 states, plus Washington, D.C., Puerto Rico, and 54 countries around the world, along with about 1,000 staff and faculty members. The scenic 1,000-acre campus features a 500-acre wildlife sanctuary and the Book and Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History , and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. Amherst College is committed to ensuring equal opportunities for everyone. Amherst College does not discriminate in admission, employment, or the administration of its programs and activities based on race, national or ethnic origin, color, religion, sex or gender (including pregnancy, sexual orientation, gender expression, and gender identity), age, disability, genetic information, military service, or any other characteristic or class protected under applicable federal, state, or local law. Amherst College complies with all relevant state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act, and the Age Discrimination in Employment Act. If you have any related inquiries, please contact the Chief Equity and Inclusion Officer, Amherst College, P.O. Box 5000, Amherst, MA 01002-5000. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Amherst College's policy is to provide reasonable accommodation when requested by a qualified applicant. If reasonable accommodation is needed, please contact the Office of Human Resources at hr@amherst.edu. Click here for information about Title IX at Amherst.

Inquiries may be directed to:

Civil Rights and Title IX Coordinator Amherst College 79 S Pleasant Street Suite 120 Amherst, MA 01002 crtixoffice@amherst.edu Amherst.edu/offices/title-ix