Cashier

Cashier HCK Hot Chicken Greenville, NC Job Details Part-time | Full-time From $12 an hour 23 hours ago Benefits Employee discount Qualifications Upselling Greeting customers In-person customer service Cash register Driver's License Guest services Full Job Description About us •Please read full description. Applicants are asked to NOT call asking about job application status. Doing so will result in immediate reject•HCK Hot Chicken is a small business in Greenville, NC. We are professional, agile, professional and our goal is to Hire someone with excellent customer service skills with an outstanding attitude. .

Our work environment includes:

Modern office setting Food provided

Job Summary:

Dear Current Cashiers, New Hires and/or position transfer, Whether you have been here or you begin your journey with myself and my team here at HCK Hot Chicken, we want to extend a warm welcome and express how thrilled we are to have you on board. Your role here is not just a job; it's a critical part of our mission to "bring unity through food." This document outlines key procedures and the importance of your position within our team, especially for those of you joining us as POS (Point of Sale) employees. It is imperative that you understand and embrace the essence of these guidelines, as they are foundational to providing the exceptional customer service that sets HCK Hot Chicken apart. Your Role as the Face of HCK Hot Chicken As a cashier, you are the FIRST impression of our brand. Every customer, regardless of their purchase size, should leave with a smile, feeling valued and appreciated. This principle aligns with our belief in unity and inclusivity, transcending color, gender, or disability through the universal language of food. Key Responsibilities at the POS 1.

Greeting and Engagement:

Personal Welcome:

Must Greet each customer warmly, making them feel at home when walking in.

First-Time Visitors:

If a customer is just staring at the menu you should be making the initial approach and Inquire if it's their first visit. Use this opportunity to highlight what makes HCK Hot Chicken special, emphasizing our fresh-to-order meals, proprietary chicken batter, and unique sauce levels, all crafted without MSG or preservatives. 2.

Order Confirmation and Upselling:

Repeat Orders:

FIRST you must Always repeat the order back to the customer for accuracy. After doing so, ask customers if adding a treat to their order by asking ("Would you like to try or add any Fried Donuts or Fried Pickles to your order today?" ) Doing this is a simple gesture that can enhance their dining experience and increase sales. 3. Loyalty Program Promotion AFTER repeating order and trying to upsell.

HCK Hot Chicken App:

Ask every customer to scan their loyalty QR code or to download our app if they haven't already. It's a great way to build customer loyalty and keep them engaged with our brand. Maintaining Professionalism in the Dining Area As a POS employee, your primary station is at the front, ensuring you're always ready to assist customers. It's crucial to stay visible and available, adhering to the following guidelines to keep a level of restaurant professionalism. Remain at

Your Post:

Except when called upon to assist in the kitchen or as a "runner", your position is at the front.

Cleanliness and Order:

Take proactive steps to keep the dining area, fountain station, and your workstation clean and inviting. This not only contributes to a pleasant dining experience but also reflects our brand's commitment to excellence and hygiene.

Pay:

From $12.00 per hour

Benefits:

Employee discount

Experience:

Serving :

1 year (Required)

License/Certification:

Drivers License (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person