FLSA STATUS

Non-exempt

QUALIFICATIONS EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year experience operating a cash register in a food service establishment or other equivalent situation. For HM internal employee, six months of work experience at Houston Methodist

LICENSES AND CERTIFICATIONS

Required Food Handlers Permit - Various Issuers Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Capable of using basic math Being a team player, cooperating and assisting others Basic calculator knowledge Knowledge to comply with the local Food Ordinances

ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS

Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction, both urgent and routine requests, within established guidelines of the department. Escalates customer's complaints to Supervisor/Manager. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Changes and updates the menu boards. Maintains stock levels on all snack items in service area, i.e., beverages, chips, candy, etc. Maintains, cleans and organizes service and equipment areas. Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Accurately completes Cashier's end of shift report. Ensures logs are complete for Doctors, Volunteers, meal tickets, and other Charge Tickets according to procedures. May assist with food service, maintaining proper temperatures logs, coolers, etc. Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding hazards identified in the workplace.

FINANCE ESSENTIAL FUNCTIONS

Utilizes resources with cost-effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Practices cost control through proper use of supplies and equipment Reports/shares financial and/or operational metrics processes as directed by management, i.e. error/cancellation/voids. Accurately processes all cash register transactions. Gives proper change and a legible receipt. Consistently stays within the short/over Cash Handling guidelines and policy.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Contributes ideas towards improving the efficiency and effectiveness of department processes, based on the daily huddle, providing opportunities to recommend innovative solutions to management. Seeks opportunities to identify self-development needs and takes appropriate action by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan (MDP) on an ongoing basis.

SUPPLEMENTAL REQUIREMENTS WORK ATTIRE

Uniform:

Yes Scrubs:

No Business professional: No Other (department approved): No ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call
No TRAVEL
Travel specifications may vary by department
May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No

QUALIFICATIONS EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year experience operating a cash register in a food service establishment or other equivalent situation. For HM internal employee, six months of work experience at Houston Methodist

LICENSES AND CERTIFICATIONS

Company Profile:

Houston Methodist Cypress Hospital, Houston Methodist's eighth hospital, opened in the first quarter of 2025 in a prime location in the heart of the rapidly growing

U.S. 290

corridor. It incorporates the most advanced technology available, featuring innovations designed to enhance communication between patients, physicians, staff and families. The facility combines state-of-the-art technology with world-class clinicians, creating an unparalleled experience for patients, employees and physicians. 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