Job Purpose:

The Cafe Monitor at Wiley University is responsible for ensuring a safe, clean, and welcoming environment within the campus cafe. This role involves overseeing daily operations, maintaining order, and providing excellent customer service to students, faculty, and visitors.

Key Responsibilities:

Monitor the cafe area to ensure cleanliness and orderliness at all times. Assist in the coordination of cafe operations, including opening and closing procedures. Provide excellent customer service by addressing inquiries and resolving any issues promptly. Ensure compliance with health and safety standards within the cafe. Support cafe staff in maintaining inventory and replenishing supplies as needed. Collaborate with management to implement improvements and enhance the cafe experience. Report any maintenance or safety concerns to the appropriate department. Foster a welcoming atmosphere for all patrons, promoting a positive and inclusive environment.

Required Education:

High school diploma or equivalent.

Required Experience:

Previous experience working in a customer service role, preferably in a food service environment. Experience in handling cash transactions and operating a point-of-sale system.

Required Skills and Abilities:

Excellent communication and interpersonal skills to effectively interact with customers and staff. Ability to multitask and manage time efficiently in a fast-paced environment. Strong problem-solving skills and the ability to handle customer complaints professionally. Basic knowledge of food safety and hygiene practices. 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