Ticket Office Assistant

POSITION DESCRIPTION

Position:

Ticket Office Assistant Hourly Rate:

Starts at $13.00/hr.

Position Status:

part-time, non-exempt

Work Schedule:

At least two weekdays 9:45 AM - 2:15 PM, potential flexibility for third rotating weekday; nights, weekends and some holidays are required as theatre schedule dictates.

APPLICATION DEADLINE

Open Until Filled Position Summary:

• The Ticket Office Assistant processes all transactions managed through the ticket office, provides information to patrons, and fulfills administrative functions as needed.
• Excellent customer service and cash handling experience in ticket office or comparable positions (hotel reservationist, restaurant host/server, etc.) is required.
• This position reports directly to the Client Services Manager and works in a highly collaborative environment with CacheArts staff, other community groups, and co-presenters/promoters.

The following is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities.

RESPONSIBILITIES INCLUDE

• Balancing and filing daily/weekly cash and credit card ticket office reports.
• Complete cash, check and credit card transactions over the phone and in person for all events held at the Center.
• Serve as a point of assistance and information for patrons both in-person and over-the-phone.
• Assisting in volunteer coordination of all theatre events.
• Gathering and maintaining information on cultural events happening in Cache Valley and providing information to patron.
• Ensuring that the maximum information is captured for all transactions. Informing customers of upcoming events and purchasing options.
• Assists in show day preparation for Front of House staff.
• Keeping ticket lobby, cashier windows and ticket office clean and in order.
• Performing administrative tasks for CacheArts senior staff.
• Performing other duties as assigned.

QUALIFICATIONS

High school or GED required. Experience working in ticket office, hotel reservations, cashier, or similar customer service field required. Knowledge of Microsoft Office, basic online purchasing procedures, multi-line telephone system, and cash handling required. Articulate oral and written communication required. A successful candidate will be punctual, reliable and work well as a member of a team. Venue operations and/or administrative assistant experience is a plus. Candidate must have reliable transportation (staff parking is provided). All CacheARTS employees are subject to a background check and drug testing.

Job Type:

Part-time Pay:

From $13.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule

Work Location:

In person