Front of House Lead

Leavenworth Sausage Garten

• Front of House (FOH) Lead Position Summary The Front of House (FOH) Lead is responsible for overseeing daily operations and ensuring exceptional customer service standards are consistently met.

This role supports team development through product knowledge training, provides leadership to FOH staff, and assists with administrative and operational functions. The FOH Lead is cross-trained in grill operations, all FOH positions, and key systems to ensure seamless service and operational efficiency.

• Key Responsibilities Operations & Service
• Lead and motivate the FOH team to deliver outstanding customer service.
• Ensure strong product knowledge across all team members.
• Learn and operate the grill to support kitchen operations as needed.
• Cross-train and support all FOH positions as needed.
• Maintain cleanliness and organization in all FOH and BOH areas, including dining areas, counters, beverage stations, restrooms, and entryways.
• Oversee and participate in daily, weekly, and monthly cleaning tasks to meet health and safety standards.
• Ensure temperature logs are completed accurately and consistently.
• Ensure proper keg rotation in and out of the walk-in. Cash Handling & Reporting
• Operate the POS/till system, process transactions, and handle cash accurately.
• Complete end-of-day (EOD) reports.
• Complete reverse labor entries as required.
• Understand and review usage reports in food and beverage systems.
• Generate and distribute Excel usage reports. Inventory & Ordering
• Maintain accurate inventory and ensure timely input into the RSP system.
• Place and receive orders.
• Verify all incoming orders against invoices for accuracy.
• Communicate discrepancies with management and appropriate distributors promptly.
• Ensure all products are entered into RSP completely and accurately. Systems & Communication
• Communicate effectively using Office 365 and Microsoft Teams.
• Ensure all team members properly complete RSP checklists (opening, closing, weekly cleaning, and manager checklists).
• Manage and monitor data within RSP systems (food, beverage, and labor categories).
• Send out a weekly newsletter to all team members, including the schedule. Team Leadership & Administration
• Meet regularly with management regarding FOH and BOH issues.
• Participate in interviews and support corrective actions when needed.
• Support the training and development of team members.
• Systems
• Become proficient in Beer Saver software to maintain accurate beverage inventory.
• Demonstrate full understanding and management of all categories within: o RSP Food Systems o RSP Beverage Systems o RSP Labor Systems
• Skills & Qualifications
• Proven leadership and team management abilities.
• Strong communication and interpersonal skills.
• Ability to learn and adapt quickly to new systems and processes.
• Basic computer proficiency, including experience with inventory or POS systems.
• Strong organizational and time management skills.
• High attention to detail and accuracy.

Pay:

$20.00

• $23.

00 per hour

Benefits:

Employee discount Health insurance Paid time off

Experience:

Leadership:

2 years (Preferred)

License/Certification:

Food Handler Certification (Preferred) MAST Permit (Preferred) Ability to

Commute:

Leavenworth, WA 98826 (Preferred)

Work Location:

In person