PORT MADISON ENTERPRISES FAMILY 20

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PORT MADISON ENTERPRISES SUQUAMISH CLEARWATER CASINO RESORT

Sportsbook/ Keno Cashier/Lead Cashier General Position Summary:

Responsible for efficient and timely exchange of cash or winning tickets for guests and supporting the Sports Betting operation. Provide excellent customer service, selling tickets and ensuring the proper payouts are provided. Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system. Under the direction of the Keno Manager, the Lead Cashier oversees the day-to-day operation of the Keno personnel on the shift. The Lead Cashier verifies and approves winnings for payouts. Maintains accountability for the impress bank and is the first line for handling guest disputes. Responsible for the operations of the Sportsbook department during assigned shift including but no limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

Essential Functions/Major Responsibilities:

Follows all Sportsbook rules for games in accordance with established policies and procedures Maintains a cash bank, documenting all transactions and balancing the bank at the end of each shift. Responsible to properly account for all transactions and necessary paperwork Responsible for placing wagers as requested by guests and verifying and processing winning tickets Ensures that all information is accurately entered into the till Properly processes any voided wagers Follows all company policies and procedures Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures Remains alert to any peculiar betting patterns as \"proxy betting\" and report promptly to the Supervisor Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns Aware of popular lines and odds in the Sportsbook Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures Provides Clearly Superior Customer Service to all internal and external customers Responsible to start the Keno game Collects and delivers tickets and cash to customers outside the Keno Lounge Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system Ensures the operation of the Keno area is efficient and in accordance with department's the policies and procedures, the Tribal-State Compact Ensures compliance with all Class III gaming regulations Assists the Keno Manager in the development of policy and procedure manuals for Keno operations Monitors said manuals in an effort to quickly handle disputes and train new personnel May assist the manager in developing schedules and various aspects of monitoring employee performance Keeps management informed relative to customer and employee relations Responsible for ensuring all transactions are performed according the company policies and procedures Approve and deny wagers from guests in conjunction with the Risk and Trading team Responsible to maintain Sportsbook vault Conduct sweeps/bankroll increases on cashier drawers as necessary Monitors performance, and conducts basic maintenance and customer experience on kiosks Responsible to handle guest disputes in the Sportsbook Report issues and discrepancies to management immediately Assists with training, development, measuring performance, discipling, and/or scheduling department staff as assigned Keeps existing games in tact Follows all Keno rules for all games in accordance with established casino policies and procedures Rechecks tickets upon request Pays and writes keno tickets Notifies supervisor and/or Department Manager of any potential irregularities noted in a customer's play or other transactions during the shift Maintains and is responsible for individually assigned cash drawer/bank and its balance Responsible for all cash transactions during assigned shift Responsible for opening and closing games including the completion of reports Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures Enforces company standard operating procedures Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns Aware of popular lines and odds in the Sportsbook Ensures compliance with state and federal regulations Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures

Secondary Functions:

Works with the department's employees to maintain a clean and friendly Sportsbook/Keno area Works with the department manager to manage promotions and present an entertaining atmosphere for the guests Advises Keno Manager on the daily operation of the Keno Department Performs in a professional manner while actively practicing the Customer Service Standards Assists in stocking department supplies Other duties as assigned

Supervisory Responsibilities:

Supervises the Sportsbook Cashier/Keno personnel during the work shift and makes recommendations to the Keno Manager relative to performance management situations. Education and/or

Experience:

High School diploma or GED equivalent required. Experience in sports or online gaming highly preferred. . Previous supervisory experience preferred.

Job Conditions:

Working conditions include working in a crowded, noisy smoke-filled environment and standing for extended periods of time. Schedule may include working days, nights, evenings, weekends and holidays. Other working conditions may include working alone, could include working in an office with frequent interruptions. or in a busy gaming environment with frequent interruptions. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule. May have access to other management offices as needed to perform duties, as assigned by manager.

Physical Requirements:

Ability to lift 50 lbs. while standing, twisting, or bending. Must be able to stand and/or sit for extended periods of time. 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