Membership Coordinator

Why The Global Ambassador Competitive compensation Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more Paid time off eligibility for those working 32+ hours per week A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives Who We Are Hospitality refined for a global mindset. The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. Recognized with a

MICHELIN

Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Condé Nast Traveler's Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing. The Membership Coordinator is responsible for supporting the Membership Team with all member initiatives. This role involves assisting in servicing members, retaining existing ones, and supporting initiatives to enhance the overall member experience. What You'll Do Respond to all member text messages Greet members at The Grill front desk Direct members and assist with entry to The Grill during high traffic times Support private events as directed by membership team Check the membership email inbox daily and respond appropriately to all inquiries Maintain member feedback log Assist in maintaining membership databases, ensuring accurate and up-to-date records Respond promptly to member inquiries and feedback Generate reports on membership trends, demographics, and engagement Provide exceptional customer service to club members Relay member concerns to Membership Manager and ensure a positive member experience Assist Membership Manager in sending member statements and working to remedy any statement issues Manage outreach initiatives like birthdays and anniversaries Highlight and promote the various benefits and amenities available to club members Analyze membership data to identify trends and areas for improvement Administer the organization of all member files Assist with new members, welcome gifts, and ordering Track inventories for new member welcome gifts Welcome guests at the membership front desk Assist with general administrative duties Perform additional duties as required by your manager Assist with management of Club's app and member portal Ability to work flexible schedules Qualifications Bachelor's degree in Business, Marketing, or a related field Proven experience in membership management or a related role in hospitality Strong communication, interpersonal, and networking skills Excellent communication and writing skills Strong organizational and multitasking abilities Proficiency with MS Office Refined verbal and written communication skills Highly proficient in computer knowledge with an ability to quickly learn new technologies The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required . INDHOTEL