Service Desk Representative

Service Desk Representative Foster City, CA Job Details $18 an hour 1 day ago Qualifications OSHA (regulatory compliance area) Computer operation CPR Certification Customer retention Guest relations Phone communication Computer literacy Greeting customers First aid High school diploma or GED Fitness sales First Aid Certification Accounting Cleaning Stocking Computer skills Appointment scheduling Cross-functional collaboration Communication skills Entry level AED Certification Client interaction via phone calls

Full Job Description Summary:

The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment. Essential Duties and Responsibilities include the following: Greets members/guests enthusiastically and efficiently handle the check-in process Answers telephone and field calls Schedules massage appointments either in person or by phone Assists members with purchases of retail goods and club services Presents membership information to prospective members, as well as refer them to Member Sales Department Works as a TEAM with all other departments Other Functions Be knowledgeable about all programs and activities offered by PJCC Promotes club services and activities Assists with keeping the club well stocked and clean Maintains communication log and lost & found ledger Handles member injury and illness incident reporting

Available Shifts:

Monday:

3:00pm•7:00pm

Tuesday:

3:00pm•7:00pm

Wednesday:

3:00pm•7:00pm

Thursday:

3:00pm•10:00pm

Friday:

2:00pm•7:00pm

Saturday:

9:00am•2:00pm

What We're Looking For:

Minimum GED/High School Diploma or 18+ years old Must be detail oriented, organized and highly responsive with a commitment to customer service Strong written and verbal communication skills Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industr AED/CPR/First Aid Certified, preferred

Education:

High School diploma or equivalent Physical and Working Conditions Ability to stand for several hours; ability to lift 25 lbs Fitness club environment. Must follow OSHA and PJCC safety standards