Member Experience Lead

Member Experience LeadFull-time•On-site — La Habra, CA•Reports to Assistant Manager At WoPro Fitness, the energy on our floor is everything — and we need someone who matches it. We're looking for a high-energy, people-obsessed professional to own the full member journey at our gym. As our Member Experience Lead, you'll be the face of

WoPro:

the first person a prospect talks to, and the reason our members keep coming back. If you're the type who walks into a room and immediately lifts the energy, can't stop talking about fitness, and genuinely loves helping people hit their goals — this role was written for you. It's also a direct stepping stone to Assistant Manager for the right person. What you'll do Lead tours and consultations with prospective members — understand their goals and close membership sales with confidence Follow up on leads via phone, text, and email to convert prospects into members Onboard new members so their first 30 days at WoPro feel seamless and supported Monitor member engagement and proactively reach out to at-risk or inactive members Handle membership concerns, freezes, cancellations, and upgrades with professionalism Bring positive energy to the floor and help set the tone for the entire member experience Track daily and weekly KPIs (new joins, retention rate, leads contacted) and report to management Assist with community events, referral programs, and local outreach Who you are High energy — you're the person who makes every interaction feel exciting and welcoming 1-3 years of experience in sales, membership, or customer success (fitness industry a plus) A natural communicator who builds trust fast — in person, on the phone, or over text Goal-oriented and comfortable being held accountable to monthly targets Genuinely passionate about fitness and helping people transform their lives Organized and proactive — you follow up, follow through, and don't let things slip Experience with gym management software (Mindbody, ClubReady, etc.) is a bonus

Pay:

$19.00 - $22.00 per hour

Benefits:

Employee discount Professional development assistance

Work Location:

In person