We are looking for a Membership Supervisor to support membership operations for a government-affiliated organization in Oakland, California. This is a Contract position for a hands-on leader who can guide a small team, maintain high standards for data and payment accuracy, and serve as a trusted resource for complex membership matters. The ideal candidate brings strong supervisory experience, advanced spreadsheet skills, and the ability to balance detailed review work with responsive member support.

Responsibilities:

• Lead and mentor a team of five membership specialists, providing day-to-day direction, feedback, and support across core membership activities.
• Review membership records and data entry output to confirm information is entered correctly and processed in line with established standards.
• Oversee dues payment workflows and examine reconciliation results to help maintain accurate financial and membership records.
• Conduct audits and quality checks on membership transactions, payment activity, and related documentation to identify and resolve discrepancies.
• Interpret membership policies, eligibility rules, and procedural guidelines to help staff address questions consistently and accurately.
• Support employee development through coaching, performance discussions, and corrective guidance when needed.
• Act as the primary escalation contact for challenging member concerns, working directly with individuals to resolve sensitive or unresolved issues.
• Collaborate with internal teams, IT partners, and outside consultants to troubleshoot system questions and improve database-related processes.
• Assist with UnionWare functions, data exports, issue tracking, and other operational improvements, including work tied to broader system and process updates.