You'll:

Create a welcoming and positive experience for members and guests Help members navigate memberships, classes, personal training and other CHF and BCHD programs and services Answer questions and help resolve member concerns with care and professionalism Support membership accounts, billing, payments, refunds, freezes and other account needs Coordinate insurance-based membership programs, including SilverSneakers, Silver&Fit and Healthy Contributions Help create opportunities that keep members engaged and connected, including quarterly Silver challenges Support front desk volunteers with day-to-day duties and assignments Help maintain a safe, clean and welcoming facility Rotate as Manager on Duty, supporting facility operations, responding to member needs and helping ensure smooth transitions between shifts Collaborate with the CHF team on programs, community events and special projects What We're Looking For We're looking for someone who is friendly, dependable, organized and comfortable taking initiative. Someone who enjoys working with people, can think on their feet and understands that sometimes great customer service means listening, problem-solving and finding the right solution. You don't need to come from a health and fitness background to be successful in this role. Experience in customer service, hospitality, recreation, fitness, retail, membership services or another service-focused environment can provide a great foundation.

Minimum qualifications include:

High school diploma or equivalent At least one year of experience in a service environment Strong interpersonal and communication skills Excellent organization and attention to detail Ability to build positive relationships with a diverse range of people Comfort using Microsoft programs and learning new technology and software Ability to problem-solve and provide excellent service in a busy environment Ability to work a schedule that may include evenings and weekends Some college education and previous experience coordinating schedules, writing procedures or supporting front desk/customer service operations are highly desirable. Relevant work experience may be considered in place of formal education. Why Join BCHD? At Beach Cities Health District, our mission-driven team focuses on collaboration and continuous learning to build a culture of wellness, compassion and fun. We're proud of our award-winning work culture and our intentional focus on creating a collaborative and inclusive team environment. As part of the Center for Health & Fitness team, you'll contribute to a facility focused on prevention, recovery and whole-person wellness while building meaningful connections with the members and community we serve. It's an opportunity to bring your own gifts, passions and talents to work while helping BCHD fulfill its mission of improving the health and well-being of the Beach Cities community. Live Well, Every Day.

Additional Details Position:

Full-Time, Non-Exempt Location:

Center for

Health & Fitness, Redondo Beach, CA Schedule:

This position participates in a Manager on Duty rotation and may include evening and weekend shifts based on facility needs.

Requirements:

Must be at least 18 years old and able to successfully complete required pre-employment screenings. Ready to make a difference in your community? We'd love to meet you. Apply today!

Pay:

$21.38 - $22.32 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Professional development assistance

Work Location:

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