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Member Services Representative
Job
Robert Half
Sacramento, CA (In Person)
Full-Time
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Job Description
Position SummaryThe Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.
Key ResponsibilitiesServe as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.
Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.
Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.
Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.
Maintain accurate and confidential member records and databases.
Collaborate with internal teams to ensure members receive timely and consistent support.
Help promote member engagement by sharing relevant information about programs and opportunities.
Perform general administrative duties related to member services, such as data entry, correspondence, and documentation.
Contribute to a welcoming, professional, and supportive environment for all members and visitors.
Key ResponsibilitiesServe as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.
Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.
Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.
Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.
Maintain accurate and confidential member records and databases.
Collaborate with internal teams to ensure members receive timely and consistent support.
Help promote member engagement by sharing relevant information about programs and opportunities.
Perform general administrative duties related to member services, such as data entry, correspondence, and documentation.
Contribute to a welcoming, professional, and supportive environment for all members and visitors.