Personal Financial Advocate Sr - Torrance-Skypark, CA

Kinecta Federal Credit Union is one of the nation s leading Credit Unions. We recently expanded our Southern California operations to the East Coast and Northern California and are seeking Personal Financial Advocates to join our team. Kinecta has earned the prestigious award of Great Place to Work 2021 three years in the row. At Kinecta we help our members and employees fulfill their dreams. A place where community giving is celebrated and where diversity really counts. A place with a great future and a place for you! Under general supervision of the Mgr. Asst Retail Services or Mgr. Retail Service, perform duties related to member services and sales production, conducting member conversations; the Select Employer Groups development and business expansion. This position will complete standard teller transactions accurately and provide information on all products and services to members in a timely, courteous, and efficient manner.

MINIMUM QUALIFICATIONS

Knowledge, Skills, and Abilities:

Knowledge of features and benefits of Credit Union products and services in order to solicit, explain, and discuss with members. This information may be acquired through on-the-job and formal training programs. Knowledge of corporate sales training programs and ability to execute on these to fulfill members needs and train members of the sales team. Information relating to specific Credit Union programs may be acquired through on-the-job and formal training programs. Strong communication skills (written and orally). Strong organizational skills. Basic computer skills needed for accurate data entry of member and loan account information, and to create and revise general correspondence. Effective interpersonal skills to coach and train co-workers. Strong customer/member service skills. Ability to analyze member s financial needs and provide related information and/or data to demonstrate the product and services benefits. Ability to listen, observe and interpret people and situations. Ability to analyze and solve problems. Ability to interact with staff, members and others encountered in the course of work. Ability to learn and apply new information or skills. Ability to perform highly detailed work on multiple, concurrent tasks. Ability to use math and apply mathematical reasoning and abstract statistical concepts. Ability to work under pressure and competing demands/deadlines.

Education, Training and Experience:

Potential candidates for this position must meet the following requirements: Bachelor s degree in Business, Finance, or related field preferred. 3 years experience in product sales in a financial institution including. 2 years of experience managing clients portfolios. 1-year experience in customer service and cash handling; or equivalent combination of education and experience. Existing employees - Notary certification is required. Mortgage and Licensed Branch Employee requirements is applicable based on availability. New employees will be required to obtain these designations within an established time frame from date of hire. Internal Employees Successful completion of Kinecta Internal certification programs (Level

I, II, III

). o Notary certification is a requirement.

Kinecta Federal Credit Union offers:

Competitive Salary Structures Generous Incentive Plan Excellent Career Development Opportunity Medical, Dental, and Vision Insurance Flexible Spending Account / Health Savings Account Education Reimbursement / Student Loan Repayment Generous Paid Time Off program Company Matching 401k Generous Employee Discounts on Credit Union Services / Referral Bonus Programs Rewarding Community / Volunteer programs Employee Assistance Programs - EAP Total Wellness Programs Rideshare Programs Onsite Employee Gym & Cantina at

Headquarters Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.