Membership Assistant Ventura Botanical Gardens Ventura, CA Job Details Part-time $21.00 - $24.50 an hour 18 hours ago Benefits Paid time off 401(k) matching Employee discount Qualifications Confidential information handling Microsoft Office Databases Administrative experience Organizational skills Phone etiquette Associate's degree Office experience Full Job Description Membership Assistant Ventura Botanical Gardens is seeking a well-rounded nonprofit professional with 2-5 years of membership experience to join our growing team. The Membership Assistant will play a key role in serving our new and existing Garden members. Position is onsite 32 hours per week. Job Description The Membership Assistant primary responsibilities are:

• Maintain database of membership records.
• Fulfill new member applications.
• Prepare, send, and track membership renewal reminders.
• Provide customer service to new and existing members.
• Coordinate with Marketing for member communications.
• Coordinate with Visitor Services and Event staff on Member-focused events.
• Coordinate membership maintenance with Development and Welcome Center staff.
• Recruit, train, and retain volunteers to assist in Membership program.
• Prepare membership reports.

The Membership Assistant must have excellent phone skills and enjoy working with the public. Work with Development staff to implement strategies focused on membership growth, retention of current members, re-enrolling lapsed members, and upgrading of membership categories. This position will report to the Executive Director and work closely with a variety of Garden staff and volunteers. Duties & Responsibilities Maintain administrative aspects of the Garden membership program through the CRM database. Write and refresh member renewal letters, acknowledgements, and welcome series regularly. Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues. Apply all Garden policies relating to members. Train and schedule volunteers for member routine data entry and for sales during major events and busy weekends. Create and document standard operating procedures for Membership program. Work collaboratively with marketing to integrate membership messaging in publications, website, and collateral materials. Generate reports on membership metrics including overall membership retention and growth. Some evenings and weekends may be required. Knowledge, Skills, and Abilities An understanding of the central role that a strong membership program plays in the overall health of the organization and building a culture of philanthropy. Experience working in donor databases. Proficient in Microsoft Office Suite. Experience working with mail-houses, the bulk mail unit as well as printers and graphic designers. Experience working with and providing leadership to volunteers. A strong work ethic, ability to maintain and model high personal, ethical, and professional standards, as well as an outgoing and positive personality. Confidentiality The Membership Assistant will be privy to confidential information and must ensure that information is dealt with in the strictest of confidence and discretion. Compensation Salary range for this position is $21.00-$24.50/hour ($32,760 - $38,220 annual). Compensation will be commensurate with the qualifications and experience of the individual. Application Instructions To apply, email a cover letter and resume to . Please add in the email subject line Membership Assistant.

Job Type:

Part-time Pay:

$21.00 - $24.50 per hour

Benefits:

401(k) matching Employee discount Paid time off

Education:

Associate (Required)

Experience:

Office:

2 years (Required) Ability to

Commute:

Ventura, CA 93001 (Required) Ability to

Relocate:

Ventura, CA 93001: Relocate before starting work (Required)

Work Location:

In person