We are welcoming:

we are open to all. We are a place where you can belong and become.

We are genuine:

we value you and embrace your individuality.

We are hopeful:

we believe in you and your potential to become a catalyst in the world.

We are nurturing:

we support you in your journey to develop your full potential.

We are determined:

above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y. Job Responsibilities Ensure appropriate procedures are followed for all member and guest/visitor access control, requiring all individuals check in appropriately and follow established YMCA policies.\nActively engage with members while providing friendly, helpful, and solution-oriented support that connects back to YMCA service and program offerings.\nSupport new members through the onboarding process, ensuring they feel welcomed, informed, and connected to programs that match the member's personalized goals.\nPartner with membership and program staff to connect members to YMCA offerings, promoting engagement across wellness, aquatics, youth, and community programs.\nConduct cause-driven tours that showcase the YMCA's facilities, programs, and community impact, with the goal of driving membership enrollment.\nProactively promote membership sales by identifying individual/family needs and clearly communicating the value of YMCA membership.\nMeet established assigned sales metrics and performance goals related to membership acquisition and retention.\nAttend all required trainings and stay current with certifications, compliance requirements, and professional development expectations.\nEscalates unresolved issues to the Member Engagement Coordinator and/or Supervisor.\nHandle sensitive and protected member information in alignment with YMCA policies and the Employee Handbook.\nMaintain a professional appearance at all times in accordance with YMCA dress code standards.\nRepresent the YMCA's mission and core values through professional conduct, a positive presence, and consistent delivery of excellent service standards.\nRequirements\nHigh School Graduate or equivalent required.\nMinimum one year of experience in sales, customer service, or relationship management preferred.\nProficiency with computer systems and data entry; experience with CRM or membership management software a plus.\nStrong interpersonal and communication skills, with the ability to inspire confidence and build relationships quickly.\nComfortable engaging with individuals, families, and diverse communities in a positive and approachable manner. 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