CFX Fitness - Member Experience Representative

CFX Member Experience Representative CFX is built differently. We deliver a high-quality fitness experience without the high price or intimidation factor. Our clubs are clean, comfortable, and convenient, so members can focus on showing up and making progress. We are committed to providing the best value in fitness in the communities we serve. Each location is welcoming, consistent, and built to support our members every day. Our team sets the standard. We take pride in our facilities, support our members, and deliver an experience people can count on. At CFX, you're part of a team that helps people build better habits and stronger lives. The Member Experience Representative delivers a consistent, welcoming, and well-run experience for every member visit. As the first and last point of contact, this role sets the tone for the club and upholds the CFX standard. What We Offer Competitive pay and bonus opportunities Free gym membership and employee discounts Team-oriented environment with strong support Opportunities for growth and advancement Key Responsibilities Greet members and guests in a friendly, professional manner Ensure accurate and efficient member check-in Assist with sales, transactions, and member inquiries Maintain a clean, organized, and welcoming front desk Support overall club cleanliness, including equipment and restrooms Restock supplies and keep the facility member-ready Communicate clearly and escalate issues when needed Maintain accurate member information in company systems Expectations Acknowledge and greet every member promptly Keep the front desk and lobby clean and organized at all times Provide clear, confident, and helpful communication Address issues quickly and involve management when appropriate Maintain professional appearance and follow CFX dress standards Be reliable, engaged, and accountable every shift