Essential Duties and Responsibilities :

1. Possesses adequate product knowledge as measured by the annual product knowledge certification assessment. 2. Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times. 3. Provides outstanding member service in a timely manner through multiple channels, including but not limited to email, face to face interaction, and telephone. 4. Provides specific service-related information concerning credit union services and policies. 5. Is fully informed of policies and procedures regarding credit union products and services. 6. Accepts accountability, maintains accuracy and ensures security of member information. 7. Achieves minimum standards and expectations related to product sales, cross-sales and funding. 8. Addresses member complaints and requests, assist with the completion of forms, such as direct deposit and payroll. 9. Opens new accounts and services existing accounts. 10. Works all account queues in a timely manner as outlined in minimum expectations standards. 11. Completes all necessary paperwork, including sending new member letters, internal documents, and reports. 12. Checks new account paperwork completed by others for accuracy. 13. Places check orders for members. Maintains contact with new members regarding products, services, and customer service experiences. 15. Processes loans, including origination, signing loan documents, and placing follow-up calls. 16. Promotes credit union products and services through public relations activities at off-site new and existing member locations. 17. Provides information to members on investment alternatives. 18. Provides support to the Member Services department by balancing ATMs, working the vault, and making night deposits as needed. 19. Provides backup Member Services by operating a cash drawer as necessary. 20. Provides backup to Phone Center/Engagement Center as necessary 21. Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports. 22. Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs. 23. Communicates member feedback to various teams—including technical and marketing departments—in order to improve the overall member experience 24. Understands compliance issues and attends training as they relate to credit union services, including, but not limited to: Bank Secrecy Act, Reg P, and Patriot Act Education and/or

Experience :

Bachelor's degree (B.A.) from a four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Job Type:

Full-time Benefits:

401(k) Dental insurance Disability insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

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