Reggie Lewis Front Desk Assistant Category:

Student Subscribe:

New Job Alerts RSS Job Feed Department:

RLTAC Locations:

1234

Roxbury Crossing, MA Posted:

Sep 4, 2026

Closes:

Open Until Filled Type:

Per diem

Position ID:

204536

Share About Roxbury Community College:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations. RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success. Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

Department:

Reggie Lewis Track & Athletic Center Position Title:

Reggie Lewis Front Desk Assistant Position Level:

Level II Intermediate Developmental:

Focus Apply & Contribute Wage Tier:

Level II Economic Mobility Pathway:

Pathway 3

Business, Entrepreneurship & Professional Services Placement Type :

Learn & Earn Location:

On Campus Reggie Lewis Track & Athletic Center Number of Positions:

2

Recommended Hours:

Weekday, evening, weekend, and approved off-campus coverage as applicable to the role and placement site

Maximum Hours:

18.5 hours per week

Expected Start Date:

September 21, 2026

Supervisor:

Demetris Pringle Position Summary The Reggie Lewis Front Desk Assistant supports the daily operations of the Reggie Lewis Track & Athletic Center and serves as a first point of contact for members, guests, and visitors. The student provides professional customer service, supports membership services and front-desk operations, assists with registrations and payment processing, responds to general questions, and helps maintain a welcoming, organized, and safe environment. This Level II position develops applied experience in customer service, business operations, membership services, administrative systems, communication, and professional problem-solving. Learn & Earn Responsibilities Customer Service & Front Desk Operations Greet members, guests, and visitors and provide courteous, helpful assistance. Check in members and verify that memberships are current and active. Direct members, guests, and visitors to appropriate rooms, programs, events, or staff. Answer and direct telephone calls professionally and promptly. Respond to general questions and refer individuals to the appropriate staff member or department when needed. Membership & Business Operations Assist with new membership registrations and renewals. Support approved payment-processing activities and maintain accurate records. Learn and use membership-management, registration, and payment-processing systems. Handle member and visitor information with discretion and confidentiality. Facility & Program Support Support membership services, programming, events, and front-desk operations. Monitor the lobby and front-desk areas to help maintain a safe, clean, organized, and welcoming environment. Communicate operational concerns or unusual situations to the appropriate supervisor or staff member. Follow established Reggie Lewis Center and RCC policies and procedures. Learn & Earn Eligibility Currently enrolled at Roxbury Community College for the applicable placement period. Meet RCC Learn & Earn eligibility requirements for the approved placement. Maintain good academic standing and any enrollment requirements applicable to the placement. Complete all required student-employment, onboarding, and payroll documentation before beginning work. Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor.

Requirements:

Required Qualifications Must meet the eligibility and enrollment requirements for the approved funding source (Federal Work-Study or Learn & Earn) and maintain eligibility throughout the placement period. Ability to communicate clearly and effectively with members, guests, visitors, and colleagues. Strong customer-service and interpersonal skills. Professional, courteous, and welcoming demeanor. Ability to operate basic office equipment, including telephones and computers. Ability to learn membership-management and payment-processing systems. Strong organizational skills, attention to detail, dependability, and punctuality. Ability to manage multiple responsibilities in a busy front-desk environment. Ability to remain calm, professional, and solution-oriented when addressing questions or concerns. Ability to work collaboratively and follow established policies and procedures. Ability to handle member information with discretion and confidentiality. Preferred Qualifications Previous customer-service, reception, membership-services, or front-desk experience. Experience in a recreational, athletic, community, or event facility. Familiarity with membership-management, registration, or point-of-sale systems. Bilingual or multilingual communication skills are welcomed but not required.

Additional Information:

Student Learning & Professional Development Outcomes By successfully completing this position, the student should strengthen their ability to: Provide professional customer service in a public-facing environment. Communicate effectively with members, visitors, colleagues, and community stakeholders. Use membership-management, registration, and payment-processing systems. Process routine transactions and maintain accurate records. Apply confidentiality and professional discretion when handling information. Manage competing priorities in a busy workplace setting. Use professional judgment to answer questions, solve routine problems, and make appropriate referrals. Demonstrate reliability, teamwork, time management, accountability, and workplace professionalism. Funding & Scheduling Structure Learn & Earn placement(s) are authorized for this role. Scheduling is based on the approved experiential-learning assignment, operational needs, and the student's academic commitments. RCC-funded placements are subject to applicable student-employment work-hour limits, with a maximum of 18.5 hours per week. Supervision & Performance The Reggie Lewis Front Desk Assistant reports to Demetris Pringle and/or Coreen St. Jules and works in coordination with Reggie Lewis Track & Athletic Center staff. Students will receive training on front-desk procedures, membership systems, payment processing, confidentiality, and applicable facility procedures before independently completing assigned tasks. Students will receive regular supervision, feedback, and professional-development opportunities. Performance concerns will be addressed through RCC's progressive intervention process. Advancement Students who demonstrate strong performance, reliability, systems proficiency, independent problem-solving, project ownership, and peer leadership may become candidates for future Level III lead, operations, membership, or program-support positions when such opportunities are available.

Application Instructions:

All applicants must apply online by submitting: Cover Letter Resume Names and contact information for three (3) professional references Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request. After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended. Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or pnoel1@rcc.mass.edu.

ADA Compliance:

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at hrstaff@rcc.mass.edu. Frequently Asked Questions (FAQs) Powered by