Visitor Services Representative I

About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org. About This Position Mass Audubon's Boston Nature Center Sanctuary is seeking a Visitor Services Representative. This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative plays an important, integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission. Application Instructions Please submit a resume with your ADP application. Providing a cover letter is always helpful. Responsibilities Greet and provide information to members, visitors, and guests regarding the visitor center, sanctuary, trails, programs, and Mass Audubon in general Answer phone calls, monitor voice mail, and provide information, guidance, and direction Assist with the collection of program payments Update visitor signage, brochures, and bulletin case information Understand and promote membership opportunities Use a cash register and credit card machine for sales Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures Handle opening and closing procedures, including end-of-day register sales tallying Assist with the set-up and clean-up of rentals taking place in the building, and on the property Assist with visitor services, volunteer training, and work cooperatively with volunteers Work with Property staff to monitor trail conditions Support sanctuary events and activities with operational tasks as needed Provide visitor services duties at other sanctuaries within Greater Boston Region where necessary Attend staff meetings and trainings when requested Assist in cleaning and sanitation Occasionally assist during peak periods such as holiday weekends or special events Qualifications At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications: Must Haves At least 21 years of age Excellent people skills and enthusiasm for a team working environment Organized with strong written and verbal communication skills Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services Office skills, including computer, copier, scanning, and phone system Experience with varied computer software programs (Office 365, Outlook, Word, Excel) A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary CPR/First Aid Certification or willingness to get certification Ability to relate to a diverse range of people and exercise cultural competence and inclusion Nice to Haves Associate's degree or equivalent experience Customer Service/Visitor Service experience Formal training or other experience in either the natural sciences or education Compensation, Benefits and Perks This position's pay range is $20.00-$23.00 per hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays. Work Schedule This is a part-time, year-round position, 19 hours per week including one weekend day from 10:00am-4:00pm. Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required. Mass Audubon's Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply. Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued. Equal Employment Opportunity Statement Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.