Membership Advisor

Overview The Membership Advisor is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members. Sales Responsibilities Generates sales through Company and employee sponsored outreach and promotions. Maintains accurate records using established sales systems. ie. logbook, excel spreadsheets, etc. Follows up on all prospects with phone calls and email communications. Follows up on all members with phone calls and email communications. Conducts outgoing phone calls to former members and low usage members. Schedules or follows up to schedule new members with personal trainers for their initial training session. Utilizes the club CRM system to communicate with prospects and members according to Company established pipelines and cadences on a timely basis. Conducts gym tours. Conducts telephone inquiries. Establishes and maintains lead boxes in the community on a monthly basis. Establishes and maintains corporate and local business partnerships for membership. Establishes and maintains a referral program Maintains information on club history, background, philosophy, facilities, staff and policies. Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations. Assumes responsibility for developing selling skills. General Responsibilities Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. Provides security and control to the front desk and retail area of the facility. Personally checks each member into the gym using the proper check-in procedures. Monitor check-ins to identify delinquent accounts and handles accordingly, and notifies General Manager or Front Desk Coordinator as necessary. Register all guests into the gym using proper registration procedures. Ensures that guests and appointments are directed to the appropriate membership advisor in a prompt, professional manner. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses caller's requests and/or takes appropriate messages noting caller's name and contact number. Registers all telephone inquiries on the script slip and in the Master Appointment Log and transfers the call to the appropriate Membership Advisors. Responsible for following up on membership appointments, fitness orientations, and other membership related calls as assigned. Responds immediately to member requests, inquiries and concerns. Maintain neat appearance and wear proper uniform attire with nametag while on duty. Distributes keys, towels and other materials as needed. Reserves time/makes appointments for special classes or other activities sponsored by the gym. Processes retail and concession sales. Attends all staff meetings as directed. Cleans and maintains the front desk area according to Company standards. Responsible for gym and locker room walk-thru as designated in specified logs. Follow proper opening and closing procedures as instructed. Logs all maintenance concerns that are reported. Follows and reports any safety concerns. Notifies management of gym incidents that requires incident reports. Works when scheduled and adheres to company attendance policies. Performs other reasonable work assignments as directed by the Gym Managers and/or Coordinators to include but not limited to light cleaning and picking up of weights. Qualifications Excellent sales, communication and customer service skills Goal-oriented with an ability to achieve sales of an acceptable number of units per month Current CPR and AED Certification Ability to learn and use the membership sales system Requires the ability to stand or sit for up to 8 hours throughout the workday Hearing sufficient to understand conversations, both in person and on the telephone Must be able to work under pressure and meet tight deadlines.

Job Types:

Part-time, Full-time Pay:

From $16.00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Paid time off Application Question(s): Why do you want to work or why do you currently work in the fitness industry?

Work Location:

In person