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Job Description
YMCA Bethesda Chevy-Chase Membership Service Representative YMCA of Metropolitan Washington Bethesda, MD Job Details $14.50 - $16.00 an hour 10 hours ago Benefits Paid time off Career development plan 403(b) Pet insurance Qualifications Computer operation Customer relationship building Maintaining an organized workspace High school diploma or GED Desktop applications Clean workspace maintenance Quality data entry Database software proficiency Customer data entry Full Job Description The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
Position:
Membership Service Representative Salary:
$14.50/hr The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job. About the Job The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large.
Qualifications and Skills:
High school diploma or GED; Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations. Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace. Strong communication and relationship-building skills. PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Benefits:
Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off/sick leave, numerous professional development opportunities. The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
Position:
Membership Service Representative Pay Rate:
$16.00/hr About the YMCA of Metropolitan Washington The YMCA of Metropolitan Washington is a mission-driven nonprofit dedicated to strengthening communities through youth development, healthy living, and social responsibility. Every day, we work to create opportunities for individuals and families to learn, grow, and thrive. When you join the Y, you become part of a team that is passionate about making a positive impact. We offer a supportive environment where you can build valuable skills, grow as a leader, and contribute to meaningful work that helps shape stronger communities. A career at the Y is more than a job—it's an opportunity to make a difference. Position Summary The Membership Service Representative (MSR) reports to the Membership Director and serves as a primary point of contact for members, guests, and the community. This role is responsible for providing exceptional customer service and supporting a variety of front desk operations, including membership sales, program registration, facility access, and general member assistance. The MSR plays a key role in creating a welcoming environment and building meaningful relationships that help members feel connected to the YMCA's mission and programs. Essential Responsibilities Welcome and assist members, guests, and visitors with professionalism and enthusiasm. Conduct facility tours for prospective members. Process new memberships, renewals, and cancellations. Provide information regarding YMCA programs, services, activities, and events. Manage facility access and enforce guest pass policies. Register members for programs and activities. Support the Easy to Enroll process. Perform accurate data entry and maintain membership records. Answer phone inquiries and respond to member questions. Maintain a clean, organized, and professional front desk area. Foster strong relationships with members and encourage engagement with YMCA programs and services. Deliver outstanding customer service at all times. Qualifications High school diploma or GED required. Strong customer service and interpersonal skills. Excellent communication and relationship-building abilities. Ability to remain calm and professional in fast-paced or stressful situations. Detail-oriented with strong organizational and multitasking skills. Proficiency with computers and database systems. Ability to learn new software applications and processes quickly. Demonstrated initiative, enthusiasm, sound judgment, and professionalism. Benefits Competitive compensation Free YMCA membership 403(b) retirement savings plan Collaborative and supportive work environment Opportunities for professional growth and development The chance to make a positive impact in your community every day The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.
