Member Service Specialist - Part Time

Member Service Specialist - Part Time W Banking Feels Like BelongingAt APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

SUMMARY:

Under the direction of the Member Service Center Manager, develop new business through the promotion of Credit Union offerings to new and existing members. Be responsible for generating new and increased loan volume. Uncover member needs through personal contact and cross-sell products, automated services and other services to meet these member needs as outlined in established Credit Union goals. Also, assist Branch Management by making recommendations on refunding fees and charges to members. Perform a variety of savings related services and loan related duties. Oversee our Indirect Lending Program. Perform a variety of loan related duties. Ensure that the policies and procedures regarding the program are met. Meet established Credit Union goals such as loan servicing, member servicing and growth of the Indirect Lending portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Service:

Provide courteous and personal service to members. Analyze member needs, match product services to needs, and promote automated services. Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to automated services. Open new accounts, make revisions to existing accounts, and complete transactions such as deposits, withdrawals, loan payments, and check cashing for the members as appropriate. Investigate member account problems and make determinations on refunding fees and charges, within authority, as warranted by the circumstances. Meet specific, measurable goals for shares, loans, credit life/disability insurance, cross-selling and referrals based on the branch business plan.

Loan Service, Decisions and Support:

Acquire loan officer certification within 120 days of hire date. Retain loan officer certification by meeting standards, which require working up a minimum of four (4) loans each month and meeting quality standards for lending. Work directly on all loans received from MFA to ensure that accurate loan decisions and recommendations are made in compliance with Credit Union policies and procedures. Engage in quality control, making loan corrections, maintaining loan records, such as notes and security instruments and reports. Establishes and supervises the preparation and maintenance of files, records and reports necessary to the conduct of business; submits required reports to Credit Union management. Anticipate and/or investigate causes for inadequate results and take corrective action within limits of Credit Union corporate objectives.

Member Account Maintenance:

Correct errors in member accounts, calculate penalties and dividends. Perform the quality control function to review savings activities as assigned. Re-order checks, change account information, order membership cards, perform notary public functions, clear transferring military and civilian members, close accounts, initiate stop payments, and order copies of members' records, as required. Recommend, establish or change such products as payroll deduction, military allotment, and direct deposit based on the members' needs. Properly process transactions using all automated systems of the Credit Union.

Membership Development:

Maintain current member files for follow-up. Identify members who need savings and/or loan products ...For full information see follow application link. APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm