Member Services Representative

Member Services Representative Walker, MI Job Details Full-time $13 - $16 an hour 1 day ago Benefits Employee discount Opportunities for advancement Flexible schedule Qualifications Childcare CPR Certification Maintaining an organized workspace Customer retention Guest relations Phone communication Writing skills Greeting customers CPR Fitness sales Store opening/closing procedures Clean workspace maintenance Entry level Gym AED Certification Retail sales Client interaction via phone calls

Full Job Description Benefits:

Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level. Responsibilities Greets all members & guests with a focus on member engagement and retention. Assists with membership, retail and tanning product sales. Promotes membership privileges including tanning, group fitness, small group training and childcare. Delivers on new member enrollment expectations. Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert. Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests, Facilitates all member requests or forwards to a manager. Maintains a professional and courteous disposition. Is an expert in all club facility, services, programs and schedules/hours of operation. Maintains a clean and organized work area, Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales. Performs opening and closing checklist and duties. Requirements Minimum 1 year of experience in a service-oriented position preferred. Ability to communicate effectively and demonstrate proficiency in reading and writing skills. Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50lb. Physical effort required for daily duties include prolonged standing and walking. Reporting Structure Reports directly to the General Manager and Assistant General Manager.