A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.
SWTHZ is a cutting-edge contrast therapy studio that champions the powerful benefits of exposure to both heat and cold. Our luxurious private suites feature state-of-the-art infrared saunas, invigorating cold plunges, and refreshing vitamin-C showers, all designed to promote optimal recovery and physical and mental well-being. At SWTHZ, we offer a sanctuary where members can unplug, meditate, listen to music, or enjoy their favorite shows on our private flat screen tv's, all while indulging in innovative contrast therapies. We are seeking passionate and dynamic Member Experience Associates to join our team and help us revolutionize the wellness industry.
Position Overview:
This is not a JOB. This is an opportunity, a lifestyle, a vital role. As the Member Experience Associate at SWTHZ, your success will be measured by a combination of sales achievements and client satisfaction metrics! You will be at the forefront of our mission to transform lives. You will ensure that every member has an exceptional and personalized experience from the moment they walk through the doors. This position blends sales, customer service, and operational tasks, making it perfect for someone who is passionate about health, wellness, and client satisfaction.
Key Responsibilities :
Sales & Membership:
Assist clients with purchasing packages and memberships.
Member Engagement:
Greet and welcome clients, ensuring they feel comfortable and informed about our services
Booking & Scheduling:
Manage client appointments, ensuring optimal scheduling of therapy suites. Handle any changes or cancellations with professionalism.
Service Excellence:
Maintain a deep understanding of our contrast therapy offerings, benefits, and wellness products. Offer informed recommendations based on client inquiries.
Operational Support:
Help maintain the cleanliness and organization of the studio, including preparation of therapy suites and restocking of amenities.
Feedback & Improvement:
Collect and relay member feedback to continuously improve the member experience. Participate in team meetings to discuss member insights.
Community Engagement:
Assist in organizing and executing events, workshops, and partnerships that promote SWTHZ in the local community. Support for
Events:
Assist in setting up and breaking down spaces for special events, ensuring a clean and organized environment throughout. Other duties as assigned and needed to support the overall business & team success.
Qualifications:
Previous experience in a Sales role or customer service, preferably in the wellness or hospitality industry. Strong interpersonal and communication skills, with a passion for health and wellness. Ability to work in a fast-paced environment while maintaining attention to detail. Proficiency in booking and scheduling software is a plus. Flexibility to work weekends and evenings as needed. How your impact and success is measured: Member satisfaction & retention Sales performance Operational efficiency Engagement & Initiative Professional Development •Achieving these metrics successfully for a calendar year will open growth opportunities.
What We Offer:
Competitive hourly wage, with potential for bonuses based on membership sales. Complimentary access to SWTHZ services. Opportunities for professional growth within a rapidly expanding company. Be part of an innovative wellness community focused on improving lives. If you are ready to JOIN a team dedicated to transforming lives, we would love to hear from you! Please submit your resume detailing your experience and passion for wellness.
