A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.
Sales & Membership Associate StretchLab - 3.1 New York, NY Job Details Part-time $20 - $30 an hour 9 hours ago Benefits 401(k) Employee discount Qualifications Objection handling (sales technique) Phone communication
MINDBODY
Fitness sales Sales management systems proficiency High-end sales Prospecting CRM system proficiency Appointment scheduling Sales automation technologies Client interaction via phone calls
Full Job Description Company:
StretchLab Location:
Multiple Studios across NYC (Wall Street, Union Square, Gramercy, Long Island City, Bayside)
Pay:
$18.00 - $20.00/hour +
Uncapped Sales Commission & Bonuses Status:
Part-Time / Full-Time Opportunities Position Summary StretchLab is seeking an experienced, proactive Sales & Membership Associate with a proven track record in direct sales, phone prospecting, and membership conversion. This is not a passive retail or cashier position . As a Sales & Membership Associate, you are the primary engine of studio revenue. You will manage a dedicated sales pipeline, conduct high-volume outbound lead follow-up (calls, texts, emails), present personalized membership packages, and close prospective members following their introductory sessions. If you thrive in a target-driven environment, love relationship-focused selling, and excel at converting prospects into long-term monthly subscribers, this is the ideal role for you. Key Responsibilities Pipeline Management & Outbound Sales (60%)
Outbound Prospecting:
Manage and nurture warm and cold leads through high-volume outbound phone calls, texts, and emails (50+ touches per shift) using our CRM system ( ClubReady ).
Lead Conversion:
Convert digital leads and event contacts into booked Introductory Stretch sessions.
Pipeline Tracking:
Maintain meticulous records of lead status, follow-up schedules, and conversion metrics to hit weekly and monthly studio sales quotas. Consultative Closing & Member Onboarding (25%)
In-Studio Sales:
Welcome guests, deliver studio tours, and build rapport to understand each client's physical goals and pain points.
Membership Closing:
Partner with our Flexologists (Stretch Therapists) after intro sessions to present tailored membership packages, overcome pricing objections, and close recurring monthly subscriptions.
Grassroots Outreach:
Represent StretchLab at local corporate wellness events, community pop-ups, and partner activations to collect qualified lead cards. Studio Operations & Retention (15%)
Member Retention:
Provide world-class hospitality, check in returning members, and drive referral programs.
Studio Standards:
Maintain a pristine front desk and lobby area, handle light administrative tasks, and manage retail inventory displays.
Qualifications & Experience Required Experience:
Sales Background:
1-3+ years of successful experience in membership sales, subscription-based services, consultative high-ticket sales, fitness sales, or outbound appointment setting .
Phone Confidence:
Comfortable and effective on the phone; strong objection-handling and phone etiquette skills are required.
CRM Literacy:
Experience working within a sales CRM (e.g., ClubReady, Mindbody, Salesforce, or similar) to manage sales pipelines and task lists.
Core Competencies:
Closing Ability:
Proven ability to ask for the sale, overcome common objections (price, time commitment, spouse approval), and close on the first visit.
Self-Motivated & Target-Driven:
Competitive spirit with a hunger to achieve daily and monthly commission targets.
Professional Communication:
Excellent face-to-face and written communication skills with a polished, professional demeanor. (
Note:
While general customer service skills are valued, candidates whose sole experience is in traditional retail cashiering, food service, or mall kiosk sales without direct outbound phone prospecting will not meet the baseline requirements for this role.)
Compensation & Perks Competitive Base Pay:
$18.00 - $20.00 per hour (based on experience).
Uncapped Commission Structure:
Earn direct commissions on membership enrollments, package renewals, and retail sales.
Performance Bonuses:
Opportunity for monthly performance-based bonuses upon exceeding quota.
Perks & Discounts:
Free/Discounted StretchLab memberships to support your own health and mobility. Employee discounts on premium athletic apparel and recovery gear. Clear career pathways into Studio Sales Manager and Area Sales Manager leadership roles across our multi-unit NYC network.
